Configuring SMS notifications to customers that include an agent's current location and estimated time of arrival depends on which plugins? (Choose two.)
A. Notification Preferences for Field Service
B. Field Service Management - Customer Experience
C. Push Notifications for Field Service
D. Notify - Twilio Direct Driver
正解:B,D
質問 2:
What field service model is used for maintenance at regular intervals?
A. Project
B. Reactive
C. Planned
D. Predictive
正解:C
質問 3:
What is used to categorize different types of work for time reporting?
A. Rate Lines
B. Time Cards
C. Rate Models
D. Rate Types
正解:A
質問 4:
When using the dispatcher workspace integration with dynamic scheduling, if a dispatcher drags a lower priority task over a higher priority task, what will occur?
A. A warning is displayed and dispatcher confirmation is required
B. The higher priority task is automatically reassigned
C. Both tasks are automatically assigned
D. Both tasks are automatically- reassigned
正解:A
質問 5:
What do administrators use to create questionnaires for work orders and work order tasks?
A. Targeted Communication
B. Assessment Designer
C. Survey Designer
D. Process Automaton Designer
正解:C
質問 6:
As it pertains to dynamic scheduling, what is this an example of government customers are higher rank and private sector customers are lower?
A. Task ordering rule
B. Un-assignment constraint
C. Task filler
D. Matching criteria
正解:A
質問 7:
Location, skills, and availability are used to determine what?
A. Work order qualification
B. Customer preferred technicians
C. Agent schedules
D. The best field agent for a task
正解:D
松永** -
今回CIS-FSMの問題集のも熟読して試験に受かりました.Pass4Testは様々な工夫がなされており、合格から逆算されている。合格者の思考力が身に付く。