Which are business values of CMDB? (Choose two.)
A. Collecting and managing financial data
B. Strengthening operational resiliency
C. Automating maintenance for CI relationships
D. Streamlining incident and change management
正解:B,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
A company has recently acquired another company and wants to unify the applications deployed across both organizations in ServiceNow.
Which CSDM record type will help achieve this?
A. Incident [incident]
B. Application [cmdb_ci_appl]
C. Application Service [cmdb_ci_service_auto]
D. Business Application [cmdb_ci_business_app]
正解:D
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
Over time, a company's CMDB has accumulated multiple custom CI classes for similar device types, such as u_cmdb_ci_custom_router and u_cmdb_ci_special_switch. This has resulted in data fragmentation, reporting inefficiencies, and integration difficulties.
How should the CMDB team address this issue?
(Choose two options.)
A. Move CIs from custom classes to standard ServiceNow classes, mapping the attributes correctly.
B. Retain all existing custom classes to avoid risks associated with data migration.
C. Use CI Class Manager to consolidate custom classes into standard CMDB classes.
D. Delete all custom classes and manually recreate the CIs under appropriate standard classes.
正解:A,C
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
A CMDB Administrator identifies duplicate CIs. One was created by a manual import, and the other was created by automated discovery. The discovered CI has the latest IP address, while the manually imported CI has an accurate relationship to a critical business application.
How does the Administrator use the Duplicate CI Remediator to resolve this issue?
A. Retain the discovered CI and delete the manually imported CI
B. Retain the manually imported CI and delete the discovered CI
C. Merge the two CIs automatically, retaining all attributes from the discovered CI
D. Retain the discovered CI, but merge the relationship from the manually imported CI
正解:D
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
Using CI Class Manager, the Tomcat identification rule has the following criterion attributes configured:
* Class
* Install Directory
Which identifier entry configuration option must be checked to attempt a match using the Application identification rule if no match is found using the Tomcat identification rule?
A. Allow fallback to parent's rules
B. Applies to
C. Independent
D. Criterion attributes
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 6:
A CMDB Administrator has installed a Service Graph Connector and customized a script transform.
What will happen on subsequent upgrades if the default definition of the script transform is updated?
A. A skipped change is created and no change is made to the script transform definition
B. The upgrade stops and reports an error
C. The Service Graph Connector upgrade refuses to start
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 7:
A CMDB Administrator is asked to create a query using CMDB Query Builder that displays all operational CIs belonging to a specific Application Service.
Which steps provide the desired outcome?
A. Add the Application Service and Configuration Item classes to the canvas.
Configure the relationship between the classes.
Define a filter for the Application Service name and the operational status of the configuration items.
Run the query.
B. Add the Business Application, Application Service, and Configuration Item classes to the canvas.
Define a filter for the Application Service name and the operational status of the configuration items.
Configure the relationship between the classes.
Run the query.
C. Add the Application Service and Configuration Item classes to the canvas.
Configure the relationship between the classes.
Add the Operational Status and Name fields as columns.
Run the query.
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 8:
According to the Common Service Data Model (CSDM), a server team is requesting a catalog item be created for infrastructure requests.
Which role is involved in initiating the request and defining requirements?
A. Enterprise Architect
B. Technology Service Owners
C. Application Service Owners
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 9:
Given a list of Service types in the platform, drag the appropriate service to its definition.

正解:

Explanation:

Within the Common Service Data Model (CSDM), service types are clearly defined to separate business- facing value, application logic, and technical enablement. Correct classification is foundational to impact analysis, ownership, reporting, and service visibility.
An Application Service is a logical representation of a deployed application or system stack. It models how an application runs, including servers, databases, middleware, and integrations. Application Services are typically created and maintained through Service Mapping and are primarily consumed by IT operations, DevOps, and support teams.
A Technology Management Service (also called a Technical Service) represents shared technical capabilities such as databases, authentication platforms, messaging systems, or cloud infrastructure. These services are published to Service Owners, not business users, and underpin one or more Application Services or Business Services. They are critical for understanding technical dependencies and risk but are not business-facing.
A Business Service is published to Business Users and directly supports business capabilities and outcomes. It represents what the business consumes , such as "Online Banking," "Order Fulfillment," or "Employee Onboarding." Business Services sit at the top of the CSDM hierarchy and are the anchor point for SLAs, experience, and value measurement.
Correctly distinguishing these service types ensures alignment with CSDM best practices, enables accurate impact analysis, and prevents common CMDB anti-patterns such as exposing technical services to business users or misrepresenting application stacks as business value.
1115 お客様のコメント
クリック」





小池** -
CIS-DF無事合格しました。模擬問題の画面と実際のテストの画面がほとんど同じで、いつもの練習通り試験を受けられました。PCで模擬問題を繰り返し、自分の不得意項目を復習しました。この問題集お勧めです。