質問 1：
Which ticket type must be used to investigate the underlying cause of a set of issues?
A. Incident
B. Process Request
C. Solution
D. Problem
正解：D
質問 2：
At what data level are currency codes stored?
A. Site
B. Organization
C. System
D. Item
正解：C
質問 3：
What is the purpose of the EventTracker filter?
A. To track the event of the selected components only.
B. It helps to identify potential issues by tracking the overall usage of the application.
C. To log events from external monitoring systems.
D. Events are logged into a SystemOut.log file.
正解：B
質問 4：
Which statement is true regarding Work Type settings?
A. Work types can be defined Work Order, Change, Release, and Process Request record types.
B. In order for Work Type settings to be available a restart of the MXServer application server is required.
C. To access Work Type settings go to Administration> Organizations, find the desired Organization then Select Action> Labor Options > Work Type.
D. Start and Complete Status are mandatory fields to create a work type.
正解：B
質問 5：
An end user logs a service request about an application being down. A service desk agent reviews the request and determines it is an incident and that this issue has occurred before. What might be the logical flow of records to resolve this issue long term?
A. Problem, Process Request, Change, and Work Order
B. Problem, Activities and Tasks, Change
C. Problem, Work Order, Change, and Job Plan Tasks
D. Problem, Change, Release, and Work Order
正解：B
質問 6：
IBM SmartCloud Control Desk supports which two application servers? (Choose two.)
A. IBM DB2 Server
B. Apache Tomcat
C. IBM WebSphere
D. Tivoli Directory Sewer
E. Oracle BEA WebLogic
正解：C,E
質問 7：
An object structure can be consumed by which two capabilities? (Choose two.)
A. Pole
B. Action
C. Report
D. Migration
E. Workflow
正解：C,D
質問 8：
A client requires change management to gain better control of the configuration items in its data centers.
Which application and configuration could be used to enable automation to have a more effective change in the business flow?
A. Planned schedules in the scheduler, preserving schedule start dates
B. Change calendars, custom class actions, and active cron tasks
C. Active processes in Workflow Launcher and active job plans
D. Workflow Designer and response plans with plan criteria
正解：D
質問 9：
Which IBM SmartCloud Control Desk edition would include applications and capabilities to manage the data centers of multiple customers?
A. IBM SmartCloud Control Desk
B. Everyplace
C. Entry Edition
D. Service Provider offering
正解：D
Which ticket type must be used to investigate the underlying cause of a set of issues?
A. Incident
B. Process Request
C. Solution
D. Problem
正解：D
質問 2：
At what data level are currency codes stored?
A. Site
B. Organization
C. System
D. Item
正解：C
質問 3：
What is the purpose of the EventTracker filter?
A. To track the event of the selected components only.
B. It helps to identify potential issues by tracking the overall usage of the application.
C. To log events from external monitoring systems.
D. Events are logged into a SystemOut.log file.
正解：B
質問 4：
Which statement is true regarding Work Type settings?
A. Work types can be defined Work Order, Change, Release, and Process Request record types.
B. In order for Work Type settings to be available a restart of the MXServer application server is required.
C. To access Work Type settings go to Administration> Organizations, find the desired Organization then Select Action> Labor Options > Work Type.
D. Start and Complete Status are mandatory fields to create a work type.
正解：B
質問 5：
An end user logs a service request about an application being down. A service desk agent reviews the request and determines it is an incident and that this issue has occurred before. What might be the logical flow of records to resolve this issue long term?
A. Problem, Process Request, Change, and Work Order
B. Problem, Activities and Tasks, Change
C. Problem, Work Order, Change, and Job Plan Tasks
D. Problem, Change, Release, and Work Order
正解：B
質問 6：
IBM SmartCloud Control Desk supports which two application servers? (Choose two.)
A. IBM DB2 Server
B. Apache Tomcat
C. IBM WebSphere
D. Tivoli Directory Sewer
E. Oracle BEA WebLogic
正解：C,E
質問 7：
An object structure can be consumed by which two capabilities? (Choose two.)
A. Pole
B. Action
C. Report
D. Migration
E. Workflow
正解：C,D
質問 8：
A client requires change management to gain better control of the configuration items in its data centers.
Which application and configuration could be used to enable automation to have a more effective change in the business flow?
A. Planned schedules in the scheduler, preserving schedule start dates
B. Change calendars, custom class actions, and active cron tasks
C. Active processes in Workflow Launcher and active job plans
D. Workflow Designer and response plans with plan criteria
正解：D
質問 9：
Which IBM SmartCloud Control Desk edition would include applications and capabilities to manage the data centers of multiple customers?
A. IBM SmartCloud Control Desk
B. Everyplace
C. Entry Edition
D. Service Provider offering
正解：D
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