質問 1：
What can be configured by an administrator in the Self Service Center application?
A. The background color of the shopping cart.
B. The fonts for the Self Service Center application.
C. The colors and thresholds limits for the monitor gauges.
D. The items included in the navigator and the order in which they are displayed.
正解：D
質問 2：
What is the purpose of the Update Promotion action?
A. To update attributes of the configuration item (CI) based on the information from the Actual CI
B. To update attributes of the Actual CI based on the information from the CI
C. To update attributes of the Actual CI based on the information from the Change Management process
D. To update attributes of the CI based on the information from the Change Management process
正解：A
質問 3：
Which statement is true regarding Work Type settings?
A. Work types can be defined Work Order, Change, Release, and Process Request record types.
B. In order for Work Type settings to be available a restart of the MXServer application server is required.
C. To access Work Type settings go to Administration> Organizations, find the desired Organization then Select Action> Labor Options > Work Type.
D. Start and Complete Status are mandatory fields to create a work type.
正解：B
質問 4：
What is the purpose of the Promotion process?
A. To enable CIs to be used in the Change Management process
B. To create configuration items (CI) from Actual CIs
C. To enable Actual CIs to be used in the Change Management process
D. To create Actual CIs from CIs
正解：B
質問 5：
How can a user view the topology of a configuration item (CI) affected by an incident?
A. Go to the IT Infrastructure module, open the Configuration Items application, enter the incident number, click Enter, and navigate to the CI Topology tab
B. From the incident record, open the Select Action menu, and select View CI Topology
C. From the incident record, open the Detail Menu next to the CI, select Go to Configuration Items, and navigate to the CI Topology tab
D. From the incident record, navigate to the CI Topology tab
正解：C
質問 6：
What are three common tasks for Change Management? (Choose three.)
A. Create a problem from the change
B. Schedule the change
C. Analyze the impact of the change
D. Identify the cause of the change
E. Review the change once it has been implemented
F. Check for known errors related to the configuration items impacted by the change
正解：B,C,E
質問 7：
A client requires change management to gain better control of the configuration items in its data centers.
Which application and configuration could be used to enable automation to have a more effective change in the business flow?
A. Planned schedules in the scheduler, preserving schedule start dates
B. Change calendars, custom class actions, and active cron tasks
C. Active processes in Workflow Launcher and active job plans
D. Workflow Designer and response plans with plan criteria
正解：D
質問 8：
The Start Center's Help menu provides links to which two resources? (Choose two.)
A. IBM Electronic Support
B. StartCenterHelp
C. IBM developer Works Wiki
D. IBM Redbooks
E. Self Service Help
正解：A,B
What can be configured by an administrator in the Self Service Center application?
A. The background color of the shopping cart.
B. The fonts for the Self Service Center application.
C. The colors and thresholds limits for the monitor gauges.
D. The items included in the navigator and the order in which they are displayed.
正解：D
質問 2：
What is the purpose of the Update Promotion action?
A. To update attributes of the configuration item (CI) based on the information from the Actual CI
B. To update attributes of the Actual CI based on the information from the CI
C. To update attributes of the Actual CI based on the information from the Change Management process
D. To update attributes of the CI based on the information from the Change Management process
正解：A
質問 3：
Which statement is true regarding Work Type settings?
A. Work types can be defined Work Order, Change, Release, and Process Request record types.
B. In order for Work Type settings to be available a restart of the MXServer application server is required.
C. To access Work Type settings go to Administration> Organizations, find the desired Organization then Select Action> Labor Options > Work Type.
D. Start and Complete Status are mandatory fields to create a work type.
正解：B
質問 4：
What is the purpose of the Promotion process?
A. To enable CIs to be used in the Change Management process
B. To create configuration items (CI) from Actual CIs
C. To enable Actual CIs to be used in the Change Management process
D. To create Actual CIs from CIs
正解：B
質問 5：
How can a user view the topology of a configuration item (CI) affected by an incident?
A. Go to the IT Infrastructure module, open the Configuration Items application, enter the incident number, click Enter, and navigate to the CI Topology tab
B. From the incident record, open the Select Action menu, and select View CI Topology
C. From the incident record, open the Detail Menu next to the CI, select Go to Configuration Items, and navigate to the CI Topology tab
D. From the incident record, navigate to the CI Topology tab
正解：C
質問 6：
What are three common tasks for Change Management? (Choose three.)
A. Create a problem from the change
B. Schedule the change
C. Analyze the impact of the change
D. Identify the cause of the change
E. Review the change once it has been implemented
F. Check for known errors related to the configuration items impacted by the change
正解：B,C,E
質問 7：
A client requires change management to gain better control of the configuration items in its data centers.
Which application and configuration could be used to enable automation to have a more effective change in the business flow?
A. Planned schedules in the scheduler, preserving schedule start dates
B. Change calendars, custom class actions, and active cron tasks
C. Active processes in Workflow Launcher and active job plans
D. Workflow Designer and response plans with plan criteria
正解：D
質問 8：
The Start Center's Help menu provides links to which two resources? (Choose two.)
A. IBM Electronic Support
B. StartCenterHelp
C. IBM developer Works Wiki
D. IBM Redbooks
E. Self Service Help
正解：A,B
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