After an organization is created using the Quick Configuration application, what additional data must be created in the Organizations application?
A. Users
B. Work Type
C. Classifications
D. Locations
正解:B
質問 2:
What are three valid outcomes of the IT Asset Management process? (Choose three.)
A. Providing assets in an accurate and timely manner to supply, movement, or other requests
B. Eliminating exposure to risks relating to IT assets
C. Governing assets to drive the right trade-offs in investments and usage of assets
D. Providing accurate and timely information about technology assets and their configuration
E. Managing IT assets in compliance with legal, industry, and corporate standards and requirements
F. Controlling the changes to the asset
正解:A,C,E
質問 3:
Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk?
A. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.
B. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform.
C. A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes.
D. A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interfaces and workflows that facilitate cross-silo cooperation.
正解:A
質問 4:
Which two statements are true about workflow process enablement in IBM SmartCloud Control Desk? (Choose two.)
A. Workflow process records are in a draft or a development stage until the record is enabled.
B. Workflow processes are automatically assigned to the default user.
C. Enabling a process does not involve validating the structure of the process.
D. After a process record is enabled and activated, the record is locked and it is ready for use.
E. Workflow processes are run at the next database restart.
正解:A,D
質問 5:
What are two inputs of the Asset Management process? (Choose two.)
A. Asset Reconciliation Data
B. Definitive Spares
C. Supporting Contracts
D. Items
E. Asset Reports
正解:C,D
質問 6:
What is the purpose of the Service Catalog?
A. To provide pricing information on all available services and options
B. To provide an authoritative source of consistent information on all agreed to services and ensure wide accessibility to all approved viewers
C. To provide a database or structured document listing all IT services that are under consideration or development but are not yet available to customers
D. To provide a description of the IT Service and specify the responsibilities of the IT Service Provider and the customer
正解:B
質問 7:
For easy maintenance, a customer needs to capture individual hourly log files on a daily basis. What setting(s) need to be configured?
A. In the Logging application, select Action> Manage Appenders, add a new row, fill in File Name, File Size, and Index.
B. In the System Properties application, select Action > Manage Logging, add a new row, fill in File Name, File Size, and Index.
C. In the Logging application, select Action > Manage Appenders, select Polling, fill in File Name, File Size, and Backup Index to 24.
D. In the System Properties application, select Action > Manage Appenders, schedule to run every 24 hours, fill in File Name, and File Size.
正解:C
質問 8:
What functionality will a user need to define a set of tasks that will be applied to the Service Request once the Catalog Request is submitted and approved?
A. Fulfillment Plan
B. Fulfillment Template
C. Job Plan
D. Ticket Template
正解:C