質問 1：
After an organization is created using the Quick Configuration application, what additional data must be created in the Organizations application?
A. Users
B. Work Type
C. Classifications
D. Locations
正解：B
質問 2：
What does the Deployer's Workbench do?
A. It manages authorized assets.
B. It deploys EAR files.
C. It manages configuration item spaces.
D. It plans an IBM SmartCloud Control Desk deployment.
正解：C
質問 3：
Which IBM SmartCloud Control Desk offering is appropriate for a customer needing only a Service Desk and simple change management?
A. Service Provider
B. IBM SmartCloud Control Desk
C. Everyplace
D. Entry Edition
正解：D
質問 4：
The Self Service Center is a single application where self service users can perform which two actions? (Choose two.)
A. Configure the system
B. Promote configuration items
C. Create solutions
D. Submit service requests
E. Order offerings
正解：D,E
質問 5：
In order to respect the dependencies between components, what is the deployment sequence for IBM Smart Cloud Control Desk VMImage?
A. IBM DB2 virtual machine for the database and then WebLogic Application Server virtual machine.
B. Oracle virtual machine for the database and then WebLogic Application Server virtual machine.
C. IBM WebSphere Application Server virtual machine and then IBM DB2 virtual machine for the database.
D. IBM DB2 virtual machine for the database and then IBM WebSphere Application Server virtual machine.
正解：D
質問 6：
What are two capabilities of the Quick Configuration application in IBM SmartCloud Control Desk? (Choose two.)
A. Service Catalog content configuration
B. Restart server
C. Configure an Organization and Site
D. Service Desk content configuration
E. Data loading
正解：C,E
質問 7：
Updating asset information in a controlled manner is part of the IT Asset Management process. Which two related processes provide information on required updates to assets? (Choose two.)
A. Service Level Management
B. Incident Management
C. Security Management
D. Release Management
E. Service Request Management
正解：B,D
質問 8：
A self service user can perform which two tasks in the Self Service Center application? (Choose two.)
A. Order from the offering catalog
B. Import data
C. Authorize a configuration item
D. Report an issue
E. Create a workflow
正解：A,D
After an organization is created using the Quick Configuration application, what additional data must be created in the Organizations application?
A. Users
B. Work Type
C. Classifications
D. Locations
正解：B
質問 2：
What does the Deployer's Workbench do?
A. It manages authorized assets.
B. It deploys EAR files.
C. It manages configuration item spaces.
D. It plans an IBM SmartCloud Control Desk deployment.
正解：C
質問 3：
Which IBM SmartCloud Control Desk offering is appropriate for a customer needing only a Service Desk and simple change management?
A. Service Provider
B. IBM SmartCloud Control Desk
C. Everyplace
D. Entry Edition
正解：D
質問 4：
The Self Service Center is a single application where self service users can perform which two actions? (Choose two.)
A. Configure the system
B. Promote configuration items
C. Create solutions
D. Submit service requests
E. Order offerings
正解：D,E
質問 5：
In order to respect the dependencies between components, what is the deployment sequence for IBM Smart Cloud Control Desk VMImage?
A. IBM DB2 virtual machine for the database and then WebLogic Application Server virtual machine.
B. Oracle virtual machine for the database and then WebLogic Application Server virtual machine.
C. IBM WebSphere Application Server virtual machine and then IBM DB2 virtual machine for the database.
D. IBM DB2 virtual machine for the database and then IBM WebSphere Application Server virtual machine.
正解：D
質問 6：
What are two capabilities of the Quick Configuration application in IBM SmartCloud Control Desk? (Choose two.)
A. Service Catalog content configuration
B. Restart server
C. Configure an Organization and Site
D. Service Desk content configuration
E. Data loading
正解：C,E
質問 7：
Updating asset information in a controlled manner is part of the IT Asset Management process. Which two related processes provide information on required updates to assets? (Choose two.)
A. Service Level Management
B. Incident Management
C. Security Management
D. Release Management
E. Service Request Management
正解：B,D
質問 8：
A self service user can perform which two tasks in the Self Service Center application? (Choose two.)
A. Order from the offering catalog
B. Import data
C. Authorize a configuration item
D. Report an issue
E. Create a workflow
正解：A,D
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