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質問 1：
Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?
A. It provides an overview of the key business units which helps identify the unit managers to interview.
B. It identifies the key business units and teams supporting IT asset and service management processes.
C. It identifies the most important key business units using the IT asset and service management solution.
D. It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
正解：A
質問 2：
What is a service owner responsible for?
A. Producing a balanced scorecard showing the overall status of all services
B. Designing and documenting a service
C. Continual improvement of a service
D. Carrying out the service operation activities needed to support a service
正解：C
質問 3：
A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?
A. Buy an IBM SmartCloud Control Desk for Internal Service Provider license
B. Buy an additional 5,000 end user licenses
C. Build a separate instance of IBM SmartCloud Control Desk
D. Define the new users in the existing IBM SmartCloud Control Desk
正解：D
質問 4：
A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?
A. IBM Tivoli Application Dependency and Discovery Manager
B. IBM Tivoli Provisioning Manager
C. IBM Tivoli Usage and Accounting Manager
D. IBM Tivoli License Compliance Manager
正解：D
質問 5：
A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?
A. a customer relationship management system
B. runbook automation
C. financial management
D. knowledge-based systems
正解：B
質問 6：
A customer is planning to implement an asset management process including license management. As a part of the solution, discovery of installed software is planned for the server environment, including but not limited to IBM sub-capacity licensing discovery on VMware. The discovered data should be transferred to IBM SmartCloud Control Desk using IBM Tivoli Integration Composer with a predefined integration adapter.
Which product can be used as discovery engine in this scenario?
A. IBM License Metric Tool
B. IBM Tivoli Endpoint Manager for Software Use Analysis
C. IBM Tivoli Asset Discovery for Distributed
D. IBM Tivoli Application Dependency Discovery Manager
正解：C
Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?
A. It provides an overview of the key business units which helps identify the unit managers to interview.
B. It identifies the key business units and teams supporting IT asset and service management processes.
C. It identifies the most important key business units using the IT asset and service management solution.
D. It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
正解：A
質問 2：
What is a service owner responsible for?
A. Producing a balanced scorecard showing the overall status of all services
B. Designing and documenting a service
C. Continual improvement of a service
D. Carrying out the service operation activities needed to support a service
正解：C
質問 3：
A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?
A. Buy an IBM SmartCloud Control Desk for Internal Service Provider license
B. Buy an additional 5,000 end user licenses
C. Build a separate instance of IBM SmartCloud Control Desk
D. Define the new users in the existing IBM SmartCloud Control Desk
正解：D
質問 4：
A customer's IT hosting environment consists of server, storage, and data center services. Assuming IBM SmartCloud Control Desk is used to manage IT assets in the environment, which scanning tool also needs to be deployed and integrated in order to perform reconciliation of authorized vs actual software assets?
A. IBM Tivoli Application Dependency and Discovery Manager
B. IBM Tivoli Provisioning Manager
C. IBM Tivoli Usage and Accounting Manager
D. IBM Tivoli License Compliance Manager
正解：D
質問 5：
A customer is experiencing a number of pain points in their IT service delivery. The operational efficiency and performance of the IT support teams is dropping, resulting in the IT teams repeating many tasks which have failed to complete due to operator errors. Which solution area can help improve the efficiency of the IT support teams?
A. a customer relationship management system
B. runbook automation
C. financial management
D. knowledge-based systems
正解：B
質問 6：
A customer is planning to implement an asset management process including license management. As a part of the solution, discovery of installed software is planned for the server environment, including but not limited to IBM sub-capacity licensing discovery on VMware. The discovered data should be transferred to IBM SmartCloud Control Desk using IBM Tivoli Integration Composer with a predefined integration adapter.
Which product can be used as discovery engine in this scenario?
A. IBM License Metric Tool
B. IBM Tivoli Endpoint Manager for Software Use Analysis
C. IBM Tivoli Asset Discovery for Distributed
D. IBM Tivoli Application Dependency Discovery Manager
正解：C
Aoi -
本当にさ、迷ってるなら、Pass4Testの問題集を買えばいいのでは？って感じです。今回のA2010-591の問題集の内容もすごくわかりやすくて素敵です。