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質問 1：
How can a user view the topology of a configuration item (CI) affected by an incident?
A. Go to the IT Infrastructure module, open the Configuration Items application, enter the incident number, click Enter, and navigate to the CI Topology tab
B. From the incident record, open the Select Action menu, and select View CI Topology
C. From the incident record, open the Detail Menu next to the CI, select Go to Configuration Items, and navigate to the CI Topology tab
D. From the incident record, navigate to the CI Topology tab
正解：C
質問 2：
Which steps are required for a service desk agent to view all service requests reported by user J.DOE?
A. Go to the Service Desk module, open the Global Search application, type J. DOE in the search field, and click Search.
B. Go to the Service Desk module, open the Service Requests application, type =. DOE in the Reported By field, and click Enter.
C. Go to the Security module, open the Users application, open the J.DOE record, and navigate to Service Requests tab.
D. For security purposes, a default installation of IBM SmartCloud Control Desk allows service desk agents to see only service requests they have worked on.
正解：B
質問 3：
Which three tasks are available in the IBM SmartCloud Control Desk Entry Edition? (Choose three.)
A. Administering self-service
B. Working with incidents and problems
C. Managing configuration items
D. Managing IT assets
E. Managing changes
F. Importing data
正解：A,B,E
質問 4：
Which format is used to import and export workflow processes in IBM SmartCloud Control Desk V7.5?
A. XSL
B. Java
C. XML
D. VBS
正解：C
質問 5：
An object structure can be consumed by which two capabilities? (Choose two.)
A. Pole
B. Action
C. Report
D. Migration
E. Workflow
正解：C,D
質問 6：
Why would an IBM SmartCloud Control Desk V7.5 user have two Start Centers?
A. Two Start Centers are assigned to the person group that the user belongs to.
B. Two Start Centers are assigned to the security group that the user belongs to.
C. The user belongs to two person groups.
D. The user belongs to two security groups.
正解：D
質問 7：
An end user is presented with fields to gather specific or additional data when creating a service request from the Self Service Center. Where are these fields presented to the service desk agent when working the ticket?
A. Service Request tab in the Details section
B. Activities tab
C. Specification tab
D. Solutions Details tab
正解：C
How can a user view the topology of a configuration item (CI) affected by an incident?
A. Go to the IT Infrastructure module, open the Configuration Items application, enter the incident number, click Enter, and navigate to the CI Topology tab
B. From the incident record, open the Select Action menu, and select View CI Topology
C. From the incident record, open the Detail Menu next to the CI, select Go to Configuration Items, and navigate to the CI Topology tab
D. From the incident record, navigate to the CI Topology tab
正解：C
質問 2：
Which steps are required for a service desk agent to view all service requests reported by user J.DOE?
A. Go to the Service Desk module, open the Global Search application, type J. DOE in the search field, and click Search.
B. Go to the Service Desk module, open the Service Requests application, type =. DOE in the Reported By field, and click Enter.
C. Go to the Security module, open the Users application, open the J.DOE record, and navigate to Service Requests tab.
D. For security purposes, a default installation of IBM SmartCloud Control Desk allows service desk agents to see only service requests they have worked on.
正解：B
質問 3：
Which three tasks are available in the IBM SmartCloud Control Desk Entry Edition? (Choose three.)
A. Administering self-service
B. Working with incidents and problems
C. Managing configuration items
D. Managing IT assets
E. Managing changes
F. Importing data
正解：A,B,E
質問 4：
Which format is used to import and export workflow processes in IBM SmartCloud Control Desk V7.5?
A. XSL
B. Java
C. XML
D. VBS
正解：C
質問 5：
An object structure can be consumed by which two capabilities? (Choose two.)
A. Pole
B. Action
C. Report
D. Migration
E. Workflow
正解：C,D
質問 6：
Why would an IBM SmartCloud Control Desk V7.5 user have two Start Centers?
A. Two Start Centers are assigned to the person group that the user belongs to.
B. Two Start Centers are assigned to the security group that the user belongs to.
C. The user belongs to two person groups.
D. The user belongs to two security groups.
正解：D
質問 7：
An end user is presented with fields to gather specific or additional data when creating a service request from the Self Service Center. Where are these fields presented to the service desk agent when working the ticket?
A. Service Request tab in the Details section
B. Activities tab
C. Specification tab
D. Solutions Details tab
正解：C
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