最新なSalesforce ADX261問題集（199題）、真実試験の問題を全部にカバー！

質問 1：
Universal Containers (UC) is implementing Service Cloud within its North America call center to validate key use cases, system capabilities, and integration patterns. The UC leadership team is concerned that the upcoming Salesforce Release schedule may impact the implementation project's development efforts.
What should a consultant recommend that UC's Salesforce admin do in this scenario?
A. Disable updates to the sandbox so the team can continue using the solution without the updates from the release.
B. Opt Bp the sandbox in as a Bp preview org g so the team can conduct testing gp prior to the release being g deployed.
C. Postpone the release to the production org so the team can finish the project before the release is deployed.
正解：B

質問 2：
Universal Containers has recently implemented an Experience Cloud site to allow its customers to create and update their cases online. Customers should only be able to access the cases where they are listed as the contact, including cases created by the their behalf. support team on What should a consultant recommend to meet the requirement?
A. A sharing rule to ensure record access is granted based on the Experience Cloud site user role hierarchy
B. A sharing set to grant the Experience Cloud site user access to records associated to their Contact record
C. An organization-wide default of Public Read/Write on the Case object
正解：B

質問 3：
Universal Containers (UC) wants to deploy Service Cloud to 100 contact centers located across North America, Europe, and Asi a. UC wants standardized reporting across worldwide contact centers' key performance indicators (KPIs).
Which approach should a consultant recommend in this scenario?
A. Ask leadership, management, and agents in all regions to vote on the standard report template.
B. Request that the VP of worldwide support design a standard report template to provide a clear vision,
C. Assign a global team of experienced analysts to create a standard report template.
正解：C

質問 4：
Universal Containers (UC) plans to implement a chatbot within its healthcare division to increase case deflection, reduce wait times, and save agents time so they can work on more complex issues.
The UC stakeholder has raised a risk about the Health Insurance Portability and Accountability Act (HIPAA) and other common compliance standards when using chatbots.
What should a consultant do to address the risk?
A. Conduct a discovery session with the stakeholder to ensure the voice and tone of the bot meet the required healthcare compliance standards.
B. Share Information about bot security, availability, and confidentiality of healthcare data found on Salesforce Trust and Einstein Platform Compliance.
C. Create a bot in the production org and use the information captured in Conversation Logs to confirm that no healthcare data was discussed.
正解：B

質問 5：
Universal Containers wants to reduce the clicks a customer support agent uses when working on a case. This includes the time it takes to create, resolve, and close the case.
Which Salesforce productivity feature should a consultant use to accomplish this requirement?
A. Quick action
B. Macros
C. Flow
正解：B

質問 6：
As part of a service improvement project, Cloud Kicks (CK) has implemented Knowledge management for its support agents. Several months after the implementation, CK management notices an inconsistency in reported customer satisfaction. Key performance Indicators (KPIs) show a decrease; however, many customers have provided testimonials about great support experiences.
Which KPI could help explain the disparity?
A. Measure cases with and without articles attached based on case status.
B. Measure cases with and without articles attached with high net promoter scores (NPS),
C. Measure cases with and without articles attached with high CSAT scores.
正解：C