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質問 1：
If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?
A. Avaya Oceana Workspaces does not require UAC authorization while logging in.
B. Avaya Oceana Workspaces relies on CM for authentication and authorization.
C. Avaya Oceana Workspaces requires LDAP Authentication while logging in.
D. Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
正解：C
質問 2：
When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?
A. Deny New Service State
B. Block New Service State
C. Accept New Service State
D. Active New Service State
正解：D
質問 3：
In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)
A. System Logs
B. PU Logs
C. Provider Logs
D. Service Logs
E. Agent Browser logs
正解：D,E
質問 4：
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?
A. BUSY
B. NOT_READY
C. CONNECTED
D. READY
正解：B
質問 5：
Which statement describes the function of the Unified Collaboration Model (UCM)?
A. It is a normalized model for all resources and Interactions that provides states for resources and interactions.
B. It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
C. It is an agent selection component based on attribute matching across all channels.
D. It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
正解：A
If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?
A. Avaya Oceana Workspaces does not require UAC authorization while logging in.
B. Avaya Oceana Workspaces relies on CM for authentication and authorization.
C. Avaya Oceana Workspaces requires LDAP Authentication while logging in.
D. Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
正解：C
質問 2：
When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?
A. Deny New Service State
B. Block New Service State
C. Accept New Service State
D. Active New Service State
正解：D
質問 3：
In addition to a description of the problem, which two types of logs are required when escalating a problem to Avaya Support? (Choose two.)
A. System Logs
B. PU Logs
C. Provider Logs
D. Service Logs
E. Agent Browser logs
正解：D,E
質問 4：
A customer is monitoring the Work Assignment (WA) PU log files to troubleshoot an Issue with the Avaya Oceana Agent Workspaces and receive the following log messages:
Log File : wa-wae-pu-*.log
09-20 11:41:29,855 [wa-engine-thread] INFO WaeEventMapper - [.2.0.0.480_1]
[M:processInboundEvent (ResourceStateEvent)] [T:].
Resource state change for ResourceStateEvent [triggeringWorkId=00002000521474393284, state=NOT_READY,nativeResourceId=6006800,sourceId=e_CM_1,CHANNEL=vOICE,ACCOUNT iD=6006800,WorkLimit=1,activeWorkCount=0] successfully processed What is the current status of the Agent Workspaces?
A. BUSY
B. NOT_READY
C. CONNECTED
D. READY
正解：B
質問 5：
Which statement describes the function of the Unified Collaboration Model (UCM)?
A. It is a normalized model for all resources and Interactions that provides states for resources and interactions.
B. It is an engine for tracking and maintaining the end-to-end context of Omni-channel interactions.
C. It is an agent selection component based on attribute matching across all channels.
D. It is an enterprise workflow model to orchestrate the omni-channel Interaction flow.
正解：A
Aizawa -
この74970Xテキストもやる気がわいてくるような気がします。きっちりとまとまっていてわかりやすかったです。