A customer has an IP500 and wants to install 28 IP hard phones and 20 Digital phones at the main site. A single PRI circuit is used for incoming and outgoing calls. A dedicated VoiceMail Pro server will be used for incoming call flows and user voicemail. Incoming calls are being dropped when hitting the auto attendant in VoiceMail Pro. Which series of steps should you use to troubleshoot this issue?
A. latest configuration, system monitor trace with ISDN data, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
B. latest configuration, system status snapshot, system monitor trace, voicemail call flow database, incoming caller information, and time and date of call
C. latest configuration, system monitor trace with ISDN data, debug view set to level 5 Information trace, voicemail call flow database, system status snapshot, incoming caller information, and time and date of call
D. latest configuration, debug view set to level 9 high trace, voicemail call flow database, incoming caller information, and time and date of call
正解:A
質問 2:
A customer complains of a dropped call at 1:12 PM on December 12th. Avaya has requested the traces from that time frame. Prior to sending, how would you confirm that the trace file you are sending to Avaya contains the correct time frame?
A. Open SysMonitor Trace 20091212 140001, and search for 1:12 PM.
B. Open SysMonitor Trace 20091212 130001, and search for 1:12 PM.
C. Open SysMonitor Trace 20091212 140001, and search for 13:12.
D. Open SysMonitor Trace 20091212 130001, and search for 13:12.
正解:C
質問 3:
Which three methods can be used to verify if an IP phone's .bin files have been upgraded? (Choose three.)
A. Determine from the extension form in the Manager application.
B. Determine from Extension Status in SSA.
C. Determine from H.323 Phone Status in System Monitor.
D. Look at the files names from the phone menu.
E. Verify that the .bin file is in the Manager folder.
正解:A,B,D
質問 4:
The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI located at the main office which will be used by the remote office for inbound and outbound calls. The main site has forty users and one fax machine; the remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the remote site where all phones are digital?
A. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
B. IP500 Essential edition, one Analog Phone 2 Card, VCM32, one DS30 module
C. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32
D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card
正解:A
質問 5:
The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will also use it for inbound and outbound calls. The main site has forty users and one fax machine. The remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital phones?
A. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
B. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module
C. IP500 Preferred edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module
D. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
正解:D
質問 6:
A new customer reported an issue on their site in Milan. The IP phone can login but cannot make calls to any agents that are using analog phones. what is the problem?
A. Embedded Voicemail is not running properly.
B. You need to buy additional licenses.
C. 20 packets missed means too many packets lost; IP Office stops the call proceeding.
D. All cards may not be seated correctly.
正解:D
質問 7:
An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
A. The CCR agent is in After Call Work (ACW).
B. The CCR Agent is not an CCR administrator.
C. CCR Agent is checked on the user's telephony tab.
D. The CCR Agent is not logged into the phone.
E. All of the CCR licenses are being used.
正解:C
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香*奈 -
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