質問 1：
Which statement describes functional components provided by IBM Tivoli Provisioning Manager?
A. They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.
B. They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.
C. They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
D. They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.
正解：D
質問 2：
A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?
A. Buy an IBM SmartCloud Control Desk for Internal Service Provider license
B. Buy an additional 5,000 end user licenses
C. Build a separate instance of IBM SmartCloud Control Desk
D. Define the new users in the existing IBM SmartCloud Control Desk
正解：D
質問 3：
Which process tool can be used to align ITIL processes with Tivoli products?
A. IBM Rational Unified Process
B. IBM Tivoli Educator Process
C. IBM Process Alignment Product
D. IBM Tivoli Unified Process
正解：D
質問 4：
Why does application and infrastructure performance consume an increasing amount of time and attention?
A. Because the application and infrastructure provide no foundation for end-to-end business service automation.
B. Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
C. Because IT departments have not invested in people, process, and technology skills enablement.
D. Because the cost of infrastructure continues to rise as application complexity decreases.
正解：B
質問 5：
A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?
A. Client browser settings
B. Application logs
C. System performance console
D. Advanced workload designer
正解：B
Which statement describes functional components provided by IBM Tivoli Provisioning Manager?
A. They provide processes that join financial, contractual, and inventory functions to support life cycle management for hardware and software assets within the IT environment.
B. They provide services for the storing, categorization, searching, and correlation of data about client accounts, solutions, contracts, organizations, and products.
C. They provide customers with access to knowledge search, the ability to log incidents into Incident Management, check status of existing incidents, provide information on system outages, show frequently asked questions, and perform other automated services such as ID Management.
D. They provide automated configuration of IT resources in response to a service request or other trigger; they may include all levels of configuration such as network setup, storage allocation, partition preparation, base builds, application loads, cluster definition, etc.
正解：D
質問 2：
A customer is using IBM SmartCloud Control Desk to automate incident, problem, and change management processes. The solution currently supports 15,000 end users but the customer acquired and integrated a company with an additional 5,000 end users. What does the customer need to do to cover the new end users?
A. Buy an IBM SmartCloud Control Desk for Internal Service Provider license
B. Buy an additional 5,000 end user licenses
C. Build a separate instance of IBM SmartCloud Control Desk
D. Define the new users in the existing IBM SmartCloud Control Desk
正解：D
質問 3：
Which process tool can be used to align ITIL processes with Tivoli products?
A. IBM Rational Unified Process
B. IBM Tivoli Educator Process
C. IBM Process Alignment Product
D. IBM Tivoli Unified Process
正解：D
質問 4：
Why does application and infrastructure performance consume an increasing amount of time and attention?
A. Because the application and infrastructure provide no foundation for end-to-end business service automation.
B. Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
C. Because IT departments have not invested in people, process, and technology skills enablement.
D. Because the cost of infrastructure continues to rise as application complexity decreases.
正解：B
質問 5：
A customer's service desk team is complaining about IBM SmartCloud Control Desk user interface performance. What should be the starting point in analyzing the situation to determine the most likely cause of the performance issues?
A. Client browser settings
B. Application logs
C. System performance console
D. Advanced workload designer
正解：B
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