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質問 1：
When managing a major incident, what is one of the activities that needs to be performed?
A. Escalate the incident
B. Keep top management informed
C. Initiate problem management activities
D. Involve the customer
正解：B
質問 2：
How are ISO/IEC 20000 Parts 1, 2, and 3 used?
A. A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3
B. It is mandatory for a service provider to conform to all parts of the standard
C. Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider
D. Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way
正解：D
質問 3：
What kind of request would qualify as a service request?
A. A request for a design change
B. A request for information
C. A request to terminate a subscription
D. A billing inquiry
正解：B
質問 4：
What is an example of a requirement for the service management objectives?
A. They should be shared with the customers
B. They should be left unchanged, even if services change
C. They should be consistent with the service management policy
D. They should be easy to realize
正解：C
質問 5：
Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?
A. By appointing a designated individual who is responsible for managing the relationship with the external supplier
B. By signing a contract with the external supplier
C. By agreeing the scope of the services to be delivered by the external supplier
D. By coordinate activities with other parties involved in the service lifecycle
正解：D
質問 6：
What do the principles Adapt and Adopt mean?
A. Adapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way
B. Adapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices
C. Adapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance
D. Adapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard
正解：B
When managing a major incident, what is one of the activities that needs to be performed?
A. Escalate the incident
B. Keep top management informed
C. Initiate problem management activities
D. Involve the customer
正解：B
質問 2：
How are ISO/IEC 20000 Parts 1, 2, and 3 used?
A. A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3
B. It is mandatory for a service provider to conform to all parts of the standard
C. Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider
D. Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way
正解：D
質問 3：
What kind of request would qualify as a service request?
A. A request for a design change
B. A request for information
C. A request to terminate a subscription
D. A billing inquiry
正解：B
質問 4：
What is an example of a requirement for the service management objectives?
A. They should be shared with the customers
B. They should be left unchanged, even if services change
C. They should be consistent with the service management policy
D. They should be easy to realize
正解：C
質問 5：
Which is one of the ways that a service provider can demonstrate governance of applicable processes operated by an external supplier?
A. By appointing a designated individual who is responsible for managing the relationship with the external supplier
B. By signing a contract with the external supplier
C. By agreeing the scope of the services to be delivered by the external supplier
D. By coordinate activities with other parties involved in the service lifecycle
正解：D
質問 6：
What do the principles Adapt and Adopt mean?
A. Adapt means changing tne ISSO/IEC 20000-1 standard to meet the organization's needs.Adopt means implementing the ISSO/IEC 20000-1 standard in this changed way
B. Adapt means using and tailoring any service management guidance. Adopt means using that to create the Service Management practices
C. Adapt means tailoring the ISSO/IEC 20000-1 standard to the needs of the organization. Adopt means using any service management guidance
D. Adapt means taking ITIL guidance Adopt means using that guidance to conform to the requirements from the ISO/IEC 20000 standard
正解：B
园田** -
詳細解説で合格を掴みとりました。無駄なく効率よくISO-IEC-20000-Foundationを学べるとおもう。図が多く、イメージをつかみやすい