During a playback session, a business user asks the following question: "Once a task is assigned to a user, can the task be reassigned to another user?" Which one of the following responses is a valid response by a BPM analyst?
A. No, assignment must be built into the system.
B. Yes, a user can reassign their task to any other user.
C. No, once a task is assigned to a user the task must be completed by the user.
D. Yes, reassignment is possible dependant upon the role of the user.
正解:D
質問 2:
A company needs to improve their hiring process and hired a BPM analyst to map the current state. During the discovery session, the business subject matter experts (SMEs) indicate to the BPM analyst that the hiring request is reviewed by both the human resource admin and the human resource manager. How should the BPM analyst document the participant role for this activity?
A. Break the "Review" task into separate tasks and define who does what.
B. Assign the manager as the participant since the admin reports to the manager.
C. Pick either the admin or the manager and assign the "Review" task to that role.
D. Assign the admin as the participant since the admin is paid less.
正解:A
質問 3:
A BPM analyst has been asked to define the metrics for a process. What is the correct sequential order for determining metrics?
A. 1. Enabled Decisions and Decision Makers
2.Goals
3.Tracked Data and Key Performance Indicators (KPIs)
4.Scoreboards, Reports, and Service Level Agreements (SLAs)
B. 1. Goals
2.Enabled Decisions and Decision Makers
3.Scoreboards, Reports, and Service Level Agreements (SLAs)
4.Tracked Data and Key Performance Indicators (KPIs)
C. 1. Goals
2.Enabled Decisions and Decision Makers
3.Tracked Data and Key Performance Indicators (KPIs)
4.Scoreboards, Reports, and Service Level Agreements (SLAs)
D. 1. Enabled Decisions and Decision Makers
2.Goals
3.Scoreboards, Reports, and Service Level Agreements (SLAs)
4.Tracked Data and Key Performance Indicators (KPIs)
正解:C
質問 4:
A BPM analyst is modeling the process for acquiring membership at a club. The analyst interviewed the front office supervisor, who provided the following description of the first activity "Enter Application":
"One of our receptionists receives a paper application from the potential client, an applicant. The receptionist first looks up the client's name and address to see if it exists in our system, then enters the information from the paper application into the system, and assigns a membership number to the application. When the application entry is complete, the receptionist sends it to the manager for an initial review."
The BPM analyst has created the discovery map in Blueworks Live and now needs to enter information from the above description into the Details fields for the activity "Enter Application".
For the activity "Enter Application", what are the Inputs and Outputs?
A. Option C
B. Option A
C. Option D
D. Option B
正解:B
質問 5:
A BPM analyst is reviewing the playback types. What is the first playback that identifies participant roles?
A. Playback 2
B. Playback 3
C. Playback 1
D. Playback 0
正解:D
Nanae -
C9550-275教科書という感じが少なく読みやすさは抜群です。合格しました。
Pass4Testさん、ありがと