Avaya Contact Center Control Manager (ACCCM) users have a relationship with the ACCCM organization chart hierarchy. What is the ACCCM organization chart hierarchy?
A. Site, Department,Team
B. Site, Virtual Site,Virtual Group
C. Site, Department, Team, Virtual Site, Virtual Group
D. Site, Location, Department, Team
正解:A
質問 2:
In a customer environment for Avaya Contact Center Control Manager (ACCCM), you must define the client requirements. Which browser(s) are supported by ACCCM?
A. Google Chrome 4.1
B. Internet Explorer 6,7 and 8
C. InternetExplorer7, 8and 9
D. Mozilla Firefox3.6 with IEView Add on
正解:C
質問 3:
The customer is planning on installing a separate database for Avaya Contact Center Control Manager (ACCCM) 6.3. Which database is supported by ACCCM 6.3?
A. IBM DB2
B. Oracle10g/11g
C. Microsoft Access 2007
D. Microsoft SQL2008
正解:D
質問 4:
A customer has deployed Avaya Contact Center Control Manager (ACCCM) with an Avaya Call Management System (CMS) solution. They would like to give their agents the ability to change their skill assignments without breaking the user permission level. How would you best match the key capabilities that the customer requires?
A. Assign agentsinto ACCCM virtual groups.
B. Assign agentsinto an extension group.
C. Assign agents into organization chart teams.
D. Allow agents to change their skill assignments.
正解:A
質問 5:
The customer is installing Avaya Contact Center Control Manager (ACCCM) and plans on using the one-X Connector. The customer will be using a remote database for the one-X connector.
Which version of Microsoft SQL could the customer install on the remote server?
A. Microsoft SQL Server 2008Express, Standard/Enterprise Edition
B. Microsoft SQLServer2005StandardEdition
C. Microsoft SQLServer2005EnterpriseEdition
D. Microsoft SQLServer 2005Express Edition
正解:A
Masuko -
試験に合格するために必須の基本知識がこの3302問題集一つでで短時間に修得できると思います。ありがとねPass4Testさん