1222 お客様のコメント
質問 1：
The supervisors of your contact center have asked for the ability to perform detailed reporting on why agents are in the NOT READY state.
Which feature in the Contact Center Manager Administration needs to be configured?
A. Activity Codes
B. Codes
C. Busy Codes
D. Reason Codes
正解：A
質問 2：
The data in the exhibit are found In the Route Definition window under the Configuration component of Avaya Aura Contact Center.
Which two statements describe how the Name and Number fields are used? (Choose two.)
A. The name must match a .wav file or a content group in the Avaya Media Server.
B. The route is used in scripting to reference a specific recording or music.
C. The number must match a route created in the telephone system.
D. The name must match a variable name In the Service Creation Environment.
正解：A,D
質問 3：
X customer with Avaya Aura Contact Center wants to create variables for use In script and flow applications.
What are the limitations of creating global and call variables?
A. No stated maximum to global variables, maximum 100 call variables
B. Maximum 1000 global variables, maximum 100 call variables
C. Maximum 100 global variables, maximum 100 call variables
D. Maximum 100 global variables, No stated maximum to call variables
正解：D
質問 4：
Given the following namespace:
mycustomer.com
I en_us
I ad_hoc_messages
I music_on_hold I out_of_hours
Into which content group would the prompts be uploaded to enable In-queue announcements to be played?
A. en_us
B. out_of_hours
C. ad_hoc_messages
D. music_on_hold
正解：A
質問 5：
When using a host block within a call flow, what does the Provider ID value refer to?
A. This Is the SQL Statement ID set within the database integration wizard.
B. This is the license identifier of the Avaya Aura Contact Center (AACC) base Contact Center Manager Server (CCMS) license.
C. This is the caller's telephone number.
D. This is the HDX Connection Provider ID set within the database integration wizard.
正解：D
質問 6：
An agent In Avaya Aura Contact Center steps away from the phoneset without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out.
What is the most likely explanation?
A. The "Longest Idle since Last ACD/CDN" calls expired, logging out the telephone.
B. The Call Presentation Class "Return To Queue" was enabled for this telephone, a call was presented and returned to the queue while the agent was away and the Logout option was assigned for After "Return to Queue, Make Phone set".
C. The "Longest Idle since Login" expired, logging out the telephone.
D. The Call Presentation Class "After Call Break for N seconds" was enabled for this telephone, and the telephone was forced logged out.
正解：B
質問 7：
Which two commands can update the value of a call variable? (Choose two.)
A. COLLECT DIGITS
B. ASSIGN TO
C. SEND REQUEST
D. GIVE
E. READVAR
正解：A,E
The supervisors of your contact center have asked for the ability to perform detailed reporting on why agents are in the NOT READY state.
Which feature in the Contact Center Manager Administration needs to be configured?
A. Activity Codes
B. Codes
C. Busy Codes
D. Reason Codes
正解：A
質問 2：
The data in the exhibit are found In the Route Definition window under the Configuration component of Avaya Aura Contact Center.
Which two statements describe how the Name and Number fields are used? (Choose two.)
A. The name must match a .wav file or a content group in the Avaya Media Server.
B. The route is used in scripting to reference a specific recording or music.
C. The number must match a route created in the telephone system.
D. The name must match a variable name In the Service Creation Environment.
正解：A,D
質問 3：
X customer with Avaya Aura Contact Center wants to create variables for use In script and flow applications.
What are the limitations of creating global and call variables?
A. No stated maximum to global variables, maximum 100 call variables
B. Maximum 1000 global variables, maximum 100 call variables
C. Maximum 100 global variables, maximum 100 call variables
D. Maximum 100 global variables, No stated maximum to call variables
正解：D
質問 4：
Given the following namespace:
mycustomer.com
I en_us
I ad_hoc_messages
I music_on_hold I out_of_hours
Into which content group would the prompts be uploaded to enable In-queue announcements to be played?
A. en_us
B. out_of_hours
C. ad_hoc_messages
D. music_on_hold
正解：A
質問 5：
When using a host block within a call flow, what does the Provider ID value refer to?
A. This Is the SQL Statement ID set within the database integration wizard.
B. This is the license identifier of the Avaya Aura Contact Center (AACC) base Contact Center Manager Server (CCMS) license.
C. This is the caller's telephone number.
D. This is the HDX Connection Provider ID set within the database integration wizard.
正解：D
質問 6：
An agent In Avaya Aura Contact Center steps away from the phoneset without logging out or going into Not Ready- Upon return. It is discovered that the telephone has been logged out.
What is the most likely explanation?
A. The "Longest Idle since Last ACD/CDN" calls expired, logging out the telephone.
B. The Call Presentation Class "Return To Queue" was enabled for this telephone, a call was presented and returned to the queue while the agent was away and the Logout option was assigned for After "Return to Queue, Make Phone set".
C. The "Longest Idle since Login" expired, logging out the telephone.
D. The Call Presentation Class "After Call Break for N seconds" was enabled for this telephone, and the telephone was forced logged out.
正解：B
質問 7：
Which two commands can update the value of a call variable? (Choose two.)
A. COLLECT DIGITS
B. ASSIGN TO
C. SEND REQUEST
D. GIVE
E. READVAR
正解：A,E
高久** -
これだけでも完璧に学習すれば、受かる可能性は大きい。3300勉強しやすい本だと思いました。