A customer with Avaya Aura Contact Center in a SIP environment has added an Avaya Media Server Avaya MS) to the Contact Center Management Administration.
What is the next step in the configuration of the Avaya MS?
A. Skillsets must be associated to the Avaya MS.
B. The Avaya MS must be referenced in Global Settings.
C. The Avaya MS must be rebooted.
D. Services such as Announcements and Dialog must be associated to the Avaya MS.
正解:D
質問 2:
How do you configure what the terminating character should be when using the GiveIVR block to play prompt and collect digits?
A. The terminating character is always "#".
B. Add an extra number to the Number of Digits value.
C. Assign the "#" as a call variable.
D. Use the Terminating Character configuration entry setting the value.
正解:D
質問 3:
A customer with Avaya Aura Contact Center uses an Event Handler to monitor for unsolicited events and failed responses.
Which two statements regarding the Event Handler are true? (Choose two.)
A. The event handler, if applied on o primary script, does not need to be re-applied on the secondary script.
B. The event handler monitors for the music failure.
C. The event handler must be the first line on any script, vent handler can monitor for call abandons.
正解:A,B
質問 4:
A customer with Avaya Aura Contact Center would like to use the Configuration Tool spreadsheet to add resources to the Contact Center.
Which three tasks can be configured using this tool? (Choose three.)
A. script variables
B. presentation classed
C. skillsets
D. threshold classes
E. assignments
正解:B,C,D
質問 5:
A customer with Avaya Aura Contact Center has created a loop in a script application with the following parameters:
1.While the caller is in the loop, the customer wants an announcement to play every thirty seconds, and the queued status of the call and the In-service status of the skillset must be evaluated
2.If the call is not queued, and if the skillset is out of service, the call will be sent to an out of service announcement
3.If the call is not queued and the skillset is in service. It must be re-queued.
What is the proper script syntax to accomplish this requirement?
A. Section wait_loop IF QUEUED AND IF OUT OF SERVICE automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_busy_ran_gv WAIT 30 EXECTUTE wait_loop
B. Section wait_loop IF NOT QUEUED THEN IF NOT OUT OF SERVICE automotive THEN QUEUE TO SKILLSET automotive WAIT 2 ELSE GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_bu5y_ran_gv WAIT 30 EXECTUTE wait_loop
C. Section wait_loop IF NOT QUEUED AND IF NOT OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_still_ran_gv WAIT 30 EXECUE walt_loop
D. Section wait_loop IF NOT QUEUED THEN IF OUT OF SERVICE SKILLSET automotive THEN GIVE RAN out_of_service_ran_gv DISCONNECT END IF END IF GIVE RAN agts_stlll_busy_ran_gv WAIT 30 EXECTUTE wait_loop
正解:B
質問 6:
A customer with Avaya Aura Contact Center Orchestration Designer opens the Contact Router for the first time by right clicking the Master Script.
Which options are available?
A. Open Edit/Open View
B. Open application/Edit application
C. Open/Open in Flow Editor
D. Open in text editor/Open In flow editor
正解:C
Hara -
私を合格させることに成功しました。優秀な3300問題集です!合格になりました!友達も3300問題集を勉強しています。