Which of these is available to Primary Support Providers from IBM Customer Support, enabling their customers to be successful?
A. A global network of support centers with expertise across their broad portfolio
B. On-site IBM consultants to implement their IBM software
C. A global network of on-site implementation consultants with expertise across IBMs portfolio
D. A global network of implementation consultants with expertise across IBMs broad portfolio
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
Who of the following are able to contribute knowledge to the IBM Knowledge base?
A. All of the above
B. Employees of IBM Customer Support
C. Employees of IBM Product Development
D. Primary Support Providing Partners
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
What steps should a Primary Support Provider take before escalating an issue to IBM Customer Support1?
A. Ask the customer to download product documentation
B. All of the above
C. Forward emails from the customer to IBM Customer Support
D. Run IBM Support Assistant Lite, get all MustGather information, search the IBM Knowledge Base
正解:D
解説: (Pass4Test メンバーにのみ表示されます)



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