Which party owns the responsibility of communicating a Problem Management Record (PMR) solution to the end customer?
A. The IBM Customer Support engineer will provide the final solution to the customer, because they own the relationship with the customer.
B. Since they are most familiar with the code, the IBM Developer will provide the final solution to the customer
C. The Primary Support Provider will provide the final solution to the customer because they own the relationship with the customer
D. Because both parties have a case open on the issue, the Primary Support Provider and the IBM Customer Support engineer are required to jointly present the final solution to the customer
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
What is the recommended IBM technology that may be used to view and control remote environments in order to troubleshoot an issue?
A. Electronic Service Request
B. Fix Central
C. Same time
D. Assist On-Site
正解:D
解説: (Pass4Test メンバーにのみ表示されます)