質問 1：
How is a power user of an IT asset and service management system defined?
A. A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.
B. A user with the highest level of authorization to access the system.
C. A user who is responsible for management of the system administration team.
D. A user who is an expert in programming additional features to the system which will be used by other users.
正解：A
質問 2：
Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?
A. An automated, self-service catalog for requesting end-to-end service provisioning.
B. A proactive service level agreement modeling and enforcement solution.
C. A comprehensive IT asset and service management solution.
D. An integrated accounting and procurement solution.
正解：C
質問 3：
Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?
A. It provides an overview of the key business units which helps identify the unit managers to interview.
B. It identifies the key business units and teams supporting IT asset and service management processes.
C. It identifies the most important key business units using the IT asset and service management solution.
D. It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
正解：A
質問 4：
An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)
A. Inventory
B. Problems
C. Purchase Orders
D. Incidents
E. Solutions
F. Web Service Library
正解：B,D,E
質問 5：
A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?
A. Migration Manager
B. IBM Tivoli Integration Composer
C. Custom Server Extensions for TADDM
D. Custom Server Templates for TADDM
正解：B
How is a power user of an IT asset and service management system defined?
A. A user who has the ability to use advanced features of the system which are beyond the abilities of regular users.
B. A user with the highest level of authorization to access the system.
C. A user who is responsible for management of the system administration team.
D. A user who is an expert in programming additional features to the system which will be used by other users.
正解：A
質問 2：
Which solution can help reduce cost and minimize service disruptions through automated service request handling efficient change management, and optimized asset lifecycle management across IT and enterprise domains?
A. An automated, self-service catalog for requesting end-to-end service provisioning.
B. A proactive service level agreement modeling and enforcement solution.
C. A comprehensive IT asset and service management solution.
D. An integrated accounting and procurement solution.
正解：C
質問 3：
Why is an organization chart useful to identify key stakeholders for an IT asset and service management solution?
A. It provides an overview of the key business units which helps identify the unit managers to interview.
B. It identifies the key business units and teams supporting IT asset and service management processes.
C. It identifies the most important key business units using the IT asset and service management solution.
D. It outlines the hierarchy and dependencies between departments responsible for IT asset and service management.
正解：A
質問 4：
An organization is using IBM SmartCloud Control Desk to manage their IT environment. Which three applications are key to building a knowledge management strategy to help the organization gather, analyze, store, and share knowledge? (Choose three.)
A. Inventory
B. Problems
C. Purchase Orders
D. Incidents
E. Solutions
F. Web Service Library
正解：B,D,E
質問 5：
A customer implemented a release management tool which holds inventory of systems that it manages. The customer wants to reconcile this data with configuration items discovered by IBM Tivoli Application Dependency Discovery Manager (TADDM). Which tool can import this data on a regular basis?
A. Migration Manager
B. IBM Tivoli Integration Composer
C. Custom Server Extensions for TADDM
D. Custom Server Templates for TADDM
正解：B
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