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質問 1：
In a distribution center, getting merchandise floor-ready means _____.
A. going through the goods upon receipt to make sure they arrived undamaged and that the merchandise ordered was the merchandise received.
B. packaging merchandise that will be stored in the distribution center.
C. recording the receipt of merchandise as it arrives at a distribution center.
D. preparing merchandise to be placed on the selling floor.
E. sending merchandise from the unloading dock at which it was received to the loading dock for the truck going to the specific store.
正解：D
質問 2：
Services are:
A. physical objects sold in exchange for value.
B. intangible customer benefits that cannot be separated from the producer.
C. the benefits organizations receive in exchange for selling products.
D. the concepts and philosophies that go into creating a good.
E. the concepts and thoughts about ideas or causes.
正解：B
質問 3：
DRM Bikes received an order for a customized bike. Bret, the employee in charge of ordering parts for the custom bikes, ordered two fewer clamping bolts and realized the mistake only after his co-worker Julio complained of a shortage in clamping bolts. Julio suggested that it was best to inform the customer about the situation and place a new order for a set of bolts. Martino, Bret's co-worker, suggested using an old pair of bolts because the average customer wouldn't recognize the difference. However, Bret knows that the customer is an experienced biker who will notice the difference, and hence suggested that they use the old pair on a bike for a customer who would not. Considering the evidence presented, what is the ethical step for the sales manager to take?
A. Use an old set of bolts now and replace them when the customer comes back for the first bike service.
B. Act on Bret's advice.
C. Tell the customer that they faced a mechanical problem and hence delivery would be delayed.
D. Act on Julio's advice.
E. Act on Martino's advice.
正解：D
質問 4：
Which of the following is true of wants?
A. They are services that are necessary.
B. They are goods that are required for daily use.
C. They are goods that are widely available.
D. They are products that are necessary.
E. They are goods that are desired.
正解：E
質問 5：
If the GRP of an advertisement is 60 percent and its reach is 6 percent, what is the
frequency of the ad?
A. 360
B. 54
C. 66
D. 10
E. 6
正解：D
In a distribution center, getting merchandise floor-ready means _____.
A. going through the goods upon receipt to make sure they arrived undamaged and that the merchandise ordered was the merchandise received.
B. packaging merchandise that will be stored in the distribution center.
C. recording the receipt of merchandise as it arrives at a distribution center.
D. preparing merchandise to be placed on the selling floor.
E. sending merchandise from the unloading dock at which it was received to the loading dock for the truck going to the specific store.
正解：D
質問 2：
Services are:
A. physical objects sold in exchange for value.
B. intangible customer benefits that cannot be separated from the producer.
C. the benefits organizations receive in exchange for selling products.
D. the concepts and philosophies that go into creating a good.
E. the concepts and thoughts about ideas or causes.
正解：B
質問 3：
DRM Bikes received an order for a customized bike. Bret, the employee in charge of ordering parts for the custom bikes, ordered two fewer clamping bolts and realized the mistake only after his co-worker Julio complained of a shortage in clamping bolts. Julio suggested that it was best to inform the customer about the situation and place a new order for a set of bolts. Martino, Bret's co-worker, suggested using an old pair of bolts because the average customer wouldn't recognize the difference. However, Bret knows that the customer is an experienced biker who will notice the difference, and hence suggested that they use the old pair on a bike for a customer who would not. Considering the evidence presented, what is the ethical step for the sales manager to take?
A. Use an old set of bolts now and replace them when the customer comes back for the first bike service.
B. Act on Bret's advice.
C. Tell the customer that they faced a mechanical problem and hence delivery would be delayed.
D. Act on Julio's advice.
E. Act on Martino's advice.
正解：D
質問 4：
Which of the following is true of wants?
A. They are services that are necessary.
B. They are goods that are required for daily use.
C. They are goods that are widely available.
D. They are products that are necessary.
E. They are goods that are desired.
正解：E
質問 5：
If the GRP of an advertisement is 60 percent and its reach is 6 percent, what is the
frequency of the ad?
A. 360
B. 54
C. 66
D. 10
E. 6
正解：D
みず** -
最初はpdf版を一通りやって、試験前日に、模試の部分だけをやりました。試験では合格できました。ありがとうございました。
オススメできると思います。