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質問 1：
A client contacts support with a request for a product enhancement. Which tool should an engineer use to create the enhancement request for the client?
A. FITS
B. EHRT
C. FMRT
D. PERT
正解：A
質問 2：
An engineer is working on a PMR and is unsure which Solution Given code to use.
Where can the correct information be found?
A. in the RETAIN HELP screen
B. in the monthly scorecard
C. in the Problem Handling section of the Process Website
D. in the IBM Support Handbook
正解：A
質問 3：
Which action must always be performed before submitting a new DCF technote?
A. Install the DCF Item Creator application.
B. Check for duplicate items in CAST or the Technote database.
C. Ask the customer if they agree to open a technote.
D. Forward the PMR to the BackEnd.
正解：B
質問 4：
Response Time Met shows what percentage of calls were responded to within criteria. How is response time measured for a call?
A. Call Entry to first Solution Given code
B. Call Entry to first Contact Made {CT) coded in the call received
C. Call Entry to Call Requeue
D. Call Entry to last Contact Made (CT) coded in the call
正解：A
質問 5：
When working on a non-OneTeam PMR, which two fields must a BackEnd engineer complete when taking responsibility of a PMR?
A. Resolver field
B. Keyword 2 field a
C. Owner field
D. Keyword 1 field
E. Keyword 3 field
正解：A,C
A client contacts support with a request for a product enhancement. Which tool should an engineer use to create the enhancement request for the client?
A. FITS
B. EHRT
C. FMRT
D. PERT
正解：A
質問 2：
An engineer is working on a PMR and is unsure which Solution Given code to use.
Where can the correct information be found?
A. in the RETAIN HELP screen
B. in the monthly scorecard
C. in the Problem Handling section of the Process Website
D. in the IBM Support Handbook
正解：A
質問 3：
Which action must always be performed before submitting a new DCF technote?
A. Install the DCF Item Creator application.
B. Check for duplicate items in CAST or the Technote database.
C. Ask the customer if they agree to open a technote.
D. Forward the PMR to the BackEnd.
正解：B
質問 4：
Response Time Met shows what percentage of calls were responded to within criteria. How is response time measured for a call?
A. Call Entry to first Solution Given code
B. Call Entry to first Contact Made {CT) coded in the call received
C. Call Entry to Call Requeue
D. Call Entry to last Contact Made (CT) coded in the call
正解：A
質問 5：
When working on a non-OneTeam PMR, which two fields must a BackEnd engineer complete when taking responsibility of a PMR?
A. Resolver field
B. Keyword 2 field a
C. Owner field
D. Keyword 1 field
E. Keyword 3 field
正解：A,C
今村** -
C2010-024を取得する必要が出てきたのでPass4Testここで購入。オススメです。C2010-024苦手な私でも分かりやすかったです。