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質問 1：
What does a PSAR Service code 72 indicate in a PMR?
A. that the problem reported appears to be a user-generated error
B. that the PMR appears to have originated from the FrontEnd team
C. that the problem reported appears to be a product code or documentation defect
D. that the problem reported appears to be a non-defect issue
正解：C
質問 2：
A new problem is identified by the client while their OneTeam PMR is being worked. Which action should the BackEnd engineer working the original PMR take about the new problem?
A. Create a secondary call with a description of the new problem and requeue it to the FE Entry queue requesting a new PMR to be created.
B. Change the details of the original PMR to match the new problem, and begin investigating it.
C. Explain the situation to a FrontEnd (FE) engineer and ask them to create a separate PMR for the new problem.
D. Create a new PMR for the client and assign it to himself.
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 3：
When seeking technical assistance from a team belonging to another brand, where should
the engineer look for details on how to contact the team?
A. the Technical assistance Reference File (TARF) for the team - in the Contact section
B. the Tivoli OneTeam Process Document (TOPD)- located on the Tivoli Process website
C. the Contact Reference File (CRF) for the team - in the Technical Assistance Procedures
D. the teams external website pages - located on www.ibm.com/support
正解：D
質問 4：
What method is used by an engineer to create a secondary call for a PMR?
A. Use the CG command in RETAIN or use the PMR^Create Call (Call Generate) option in CCWin.
B. Use the CT command in RETAIN or use the Contact button in CCWin.
C. Use the CV command in RETAIN or use the PMR->Call Convert option in CCWin.
D. Use the GC command in RETAIN or use the PMR^Call Generate (Call Create) option in CCWin.
正解：B
質問 5：
In searching about the problem in a PMR, a BackEnd engineer finds that there is already a closed APAR for the problem which exactly matches the problem described in their PMR. Before associating the APAR with their PMR, which three steps should be taken?
A. Notify L3 that an additional PMR needs to be added to the Interested Party list of the closed APAR.
B. Check the fix provided is not already included in the release level quoted in the PMR.
C. Check the APAR closure code.
D. Confirm it is for the same Component ID.
E. Re-open the APAR so it can be associated to.
F. Check the associated CMVC record for the resolution detailed by Level 3 (L3).
正解：C,D,F
What does a PSAR Service code 72 indicate in a PMR?
A. that the problem reported appears to be a user-generated error
B. that the PMR appears to have originated from the FrontEnd team
C. that the problem reported appears to be a product code or documentation defect
D. that the problem reported appears to be a non-defect issue
正解：C
質問 2：
A new problem is identified by the client while their OneTeam PMR is being worked. Which action should the BackEnd engineer working the original PMR take about the new problem?
A. Create a secondary call with a description of the new problem and requeue it to the FE Entry queue requesting a new PMR to be created.
B. Change the details of the original PMR to match the new problem, and begin investigating it.
C. Explain the situation to a FrontEnd (FE) engineer and ask them to create a separate PMR for the new problem.
D. Create a new PMR for the client and assign it to himself.
正解：A
解説: (Pass4Test メンバーにのみ表示されます)
質問 3：
When seeking technical assistance from a team belonging to another brand, where should
the engineer look for details on how to contact the team?
A. the Technical assistance Reference File (TARF) for the team - in the Contact section
B. the Tivoli OneTeam Process Document (TOPD)- located on the Tivoli Process website
C. the Contact Reference File (CRF) for the team - in the Technical Assistance Procedures
D. the teams external website pages - located on www.ibm.com/support
正解：D
質問 4：
What method is used by an engineer to create a secondary call for a PMR?
A. Use the CG command in RETAIN or use the PMR^Create Call (Call Generate) option in CCWin.
B. Use the CT command in RETAIN or use the Contact button in CCWin.
C. Use the CV command in RETAIN or use the PMR->Call Convert option in CCWin.
D. Use the GC command in RETAIN or use the PMR^Call Generate (Call Create) option in CCWin.
正解：B
質問 5：
In searching about the problem in a PMR, a BackEnd engineer finds that there is already a closed APAR for the problem which exactly matches the problem described in their PMR. Before associating the APAR with their PMR, which three steps should be taken?
A. Notify L3 that an additional PMR needs to be added to the Interested Party list of the closed APAR.
B. Check the fix provided is not already included in the release level quoted in the PMR.
C. Check the APAR closure code.
D. Confirm it is for the same Component ID.
E. Re-open the APAR so it can be associated to.
F. Check the associated CMVC record for the resolution detailed by Level 3 (L3).
正解：C,D,F
日*薫 -
これを勉強させて無事合格です！安心感もありますし、知識もしっかりと身につくと思います。