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質問 1：
Which of the following describes the business object of a transaction?
A. Leading business transaction category
B. Business agreement settings
C. Default item category
D. Transaction details
正解：A
質問 2：
Which Customizing settings are required to bill an SAP CRM sales order?
Note: There are 2 correct answers to this question.
A. Billing Relevance setting in ERP sales item Customizing
B. Billing Relevance setting in CRM sales order Customizing
C. Billing Relevance setting in CRM sales item Customizing
D. Item category determination of the CRM billing item category
正解：C,D
質問 3：
There are several ways to adapt a CRM WebClient UI application.
Which of the following tasks can you perform using the UI Configuration Tool?
A. Create a quick link.
B. Create a tile layout for an overview page.
C. Assign design objects to context nodes.
D. Exchange the standard logo.
正解：B
質問 4：
Sales representatives using the CRM WebClient UI complain that the navigation bar has recently changed. Links they used in the past are no longer available. You have to investigate this issue.
Which of the following changes definitely does not cause this behavior and can be excluded?
A. Changes in the business transaction profile
B. Changes in the navigation bar profile
C. Changes in business role Customizing
D. Changes in the organizational model
正解：A
質問 5：
You have decided to utilize the product master concepts to capture some new characteristics by using a new product hierarchy.
Which of the following are steps to enhance a product master in SAP CRM with new fields?
Note: There are 3 correct answers to this question.
A. Assign a product category to a product master.
B. Assign a new product type to a set type.
C. Create new attributes and a set type.
D. Assign a set type to a product category.
E. Maintain a product catalogue with a list of characteristics.
正解：A,C,D
質問 6：
Which of the following areas in SAP CRM focuses on an indirect sales process?
A. Lead Management
B. Live Web Collaboration
C. Web Channel Management
D. Partner Channel Management
正解：D
Which of the following describes the business object of a transaction?
A. Leading business transaction category
B. Business agreement settings
C. Default item category
D. Transaction details
正解：A
質問 2：
Which Customizing settings are required to bill an SAP CRM sales order?
Note: There are 2 correct answers to this question.
A. Billing Relevance setting in ERP sales item Customizing
B. Billing Relevance setting in CRM sales order Customizing
C. Billing Relevance setting in CRM sales item Customizing
D. Item category determination of the CRM billing item category
正解：C,D
質問 3：
There are several ways to adapt a CRM WebClient UI application.
Which of the following tasks can you perform using the UI Configuration Tool?
A. Create a quick link.
B. Create a tile layout for an overview page.
C. Assign design objects to context nodes.
D. Exchange the standard logo.
正解：B
質問 4：
Sales representatives using the CRM WebClient UI complain that the navigation bar has recently changed. Links they used in the past are no longer available. You have to investigate this issue.
Which of the following changes definitely does not cause this behavior and can be excluded?
A. Changes in the business transaction profile
B. Changes in the navigation bar profile
C. Changes in business role Customizing
D. Changes in the organizational model
正解：A
質問 5：
You have decided to utilize the product master concepts to capture some new characteristics by using a new product hierarchy.
Which of the following are steps to enhance a product master in SAP CRM with new fields?
Note: There are 3 correct answers to this question.
A. Assign a product category to a product master.
B. Assign a new product type to a set type.
C. Create new attributes and a set type.
D. Assign a set type to a product category.
E. Maintain a product catalogue with a list of characteristics.
正解：A,C,D
質問 6：
Which of the following areas in SAP CRM focuses on an indirect sales process?
A. Lead Management
B. Live Web Collaboration
C. Web Channel Management
D. Partner Channel Management
正解：D
Yano -
読みやすく わかりやすい解説
これでC_TCRM20_72試験に受かる気がした。そっくりの問題がいくつかあって、助かりました。