1215 お客様のコメント
質問 1：
Which of the following statements is true?
A. Cascading objectives from organizational to departmental level can only happen by using the same objectives at the lower level
B. None of the answers
C. Cascading stops at team level; there is no relevancy to cascade down to individual level
D. Cascading objectives to lower levels can happen by using the same objectives and by identifying specific objectives that can support those corporate objectives
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
Which of the following stakeholders should be involved in the KPI selection for a Service Level Agreement (SLA)?
A. Suppliers
B. General public
C. Competitors
D. None of the answers
正解：A
質問 3：
Which value driver will influence "Service quality index"?
A. Staff trained (%)
B. Backlog orders (#)
C. Orders processed per day
D. None of the answers
正解：D
質問 4：
Which of the statements below is correct?
A. Performance management can be done well in isolation of performance measurement
B. Performance measurement should be done by specialized staff in this area
C. Performance management is another term for performance measurement (the terms are synonyms)
D. Performance measurement is a subset of performance management
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
In which stage of the Value Flow Analysis should "Customer satisfaction (%)" be monitored?
A. Input
B. Outcome
C. Output
D. Process
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
Which KPI should be used to balance "New customers (#)"?
A. Increase market share to 20% by the end of the year
B. Profitable customers (%)
C. Time to process orders (# / time)
D. Customer complaints due to poor service or product quality (%)
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
Which of the following statements is true?
A. Cascading objectives from organizational to departmental level can only happen by using the same objectives at the lower level
B. None of the answers
C. Cascading stops at team level; there is no relevancy to cascade down to individual level
D. Cascading objectives to lower levels can happen by using the same objectives and by identifying specific objectives that can support those corporate objectives
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
Which of the following stakeholders should be involved in the KPI selection for a Service Level Agreement (SLA)?
A. Suppliers
B. General public
C. Competitors
D. None of the answers
正解：A
質問 3：
Which value driver will influence "Service quality index"?
A. Staff trained (%)
B. Backlog orders (#)
C. Orders processed per day
D. None of the answers
正解：D
質問 4：
Which of the statements below is correct?
A. Performance management can be done well in isolation of performance measurement
B. Performance measurement should be done by specialized staff in this area
C. Performance management is another term for performance measurement (the terms are synonyms)
D. Performance measurement is a subset of performance management
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
In which stage of the Value Flow Analysis should "Customer satisfaction (%)" be monitored?
A. Input
B. Outcome
C. Output
D. Process
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
Which KPI should be used to balance "New customers (#)"?
A. Increase market share to 20% by the end of the year
B. Profitable customers (%)
C. Time to process orders (# / time)
D. Customer complaints due to poor service or product quality (%)
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
藤谷** -
一回で合格しました。この本で理解していれば、迷わず回答できる問題が９割でした。このC-KPIP一つで充分だと思います。