924 お客様のコメント
質問 1：
Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2answers
A. Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
B. Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.
C. It is impossible to track source controlwith package development; either the org owns the source or a source control does, but never both.
D. Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
正解：A,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
Universal Containers (UC) currently utilizes Sales Cloud and ExperienceCloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud.UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM inat all.
What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?
A. Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.
B. Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.
C. Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.
D. Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 3：
Northern Trail Outfitters (NTO) currently use Sales Cloud to track deals and now wants to use channel sales to distribute and tell products through resellers (partners). As part of the channel strategy. NTO will be implementing a Partner Community for resellers to register deals or generate quotes. NTO needs to establish metrics to measure each reseller's performance based on the reseller's activities within the Partner Community. NTO wants to focus on leading metrics as opposed to lagging metrics to get early feedback on how the portal is being used by partners.
Which three leading metrics should a SolutionArchitect recommend to help NTO measure each reseller's goals through the Partner Community?
Choose 3 answers
A. Product types sold
B. Number of quotes generated
C. Logins into Partner Community
D. Opportunities generated
E. Opportunity win rates
正解：B,C,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
Northern Trail Health has clients that have more than 10,000 employees. The company's Customer Service team handles requests from its client's employees directly and tracks various rebate programs per employee. Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process.
Assuming that Sales and Service teamsshare certain contacts, in which two ways should a Solution Architect ensure optimal performance?
Choose 2 answers
A. Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them.
B. Set the Contact object to PublicRead Only so that the sharing rules do not bog down performance for sharing.
C. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.
D. For each Account, assign Sales Contacts to the Sales team andall the rest to a Customer Service representative assigned to the Account.
正解：C,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
Universal Containers (UC) is evaluating Salesforce for a Lead to Invoice solution, as its current process for getting payments from customers is incredibly laborious. UC knows now its current invoice process runs through its back-office ERP, and is unsure how it would work within a front-office tool going from a lead all the way to an invoice. UC is looking to purchase Revenue Cloud, Sales Cloud, Marketing Cloud Account engagement, and MuleSoft to work with its CRP. The CIO also wants to make sure UC is utilizing the data across these clouds in the most automated way possible without a lot of manual data intervention as is required today within its back- office CRP What should thesteps in the business process look like when creating a multi-cloud Lead to Invoice solution in Salesforce if UC's CRP will be the system of record for invoices?
A. Opportunity, Quote. Invoice, Payment, CRP
B. Lead, Opportunity, Quote, Order,ERP
C. Lead, Quote, Opportunity, Order, Invoice. ERP, Payment
D. Lead, Opportunity, Quote, Order, Invoice, Payment, ERP
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers haveopened the emails. There can be as little as 1,000 emails in a week or as many as 100,000 emails in a month, depending on the season.
Based on that criteria, which solution should the Solution Architect recommend to UC?
A. Recommend Marketing Cloud Personalization.
B. Recommend Marketing Cloud Account Engagement.
C. Develop a custom solution using scheduled Apex to send emails.
D. Set up scheduled flows to handleemail sending and tracking.
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 7：
Universal Containers (UC) wants to enhance the online purchase experience for its customers. The product and pricing information is managed in a separate ERP, while customer purchases are primarily triggered online through self-service. UC often offers promotions and discounts through various online seasonal events. UC wants the ability to provide customized quotes based on its relationship with the customer, as well as proactively process and monitor renewal and upgrade opportunities.
A Solution Architect has identified Sales Cloud, CPQ, Billing, and B2B Commerce as part of a potential multi-cloud solution.
Based on the above considerations, which option identifies the optimal data flow for this solution?
A. Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be managed in CPQ as CPQ is the pricing master. Invoice and Billing should be managed in B2B Commerce and pushed to Billing.
B. Pricing and Product data should be pushed from ERP to both CPQand B2B Commerce, keeping single source of truth. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and pushed to B2B Commerce.
C. Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and presented on B2B Commerce via a Lightning component.
D. Pricing and Product data should be pushed from ERP to B2B Commerce via the CPQ B2B Commerce Connector to CPQ. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and surfaced on B2B Commerce via a Lightning component.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 8：
Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventativemaintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotesfor the customer.
Widgets Wonderful's project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed.
Which two combined options should a Solution Architect suggest?
Choose 2 answers
A. Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.
B. Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.
C. Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.
D. Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.
正解：B,C
解説: (Pass4Test メンバーにのみ表示されます)
Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2answers
A. Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
B. Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.
C. It is impossible to track source controlwith package development; either the org owns the source or a source control does, but never both.
D. Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
正解：A,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
Universal Containers (UC) currently utilizes Sales Cloud and ExperienceCloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud.UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM inat all.
What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?
A. Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.
B. Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.
C. Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.
D. Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 3：
Northern Trail Outfitters (NTO) currently use Sales Cloud to track deals and now wants to use channel sales to distribute and tell products through resellers (partners). As part of the channel strategy. NTO will be implementing a Partner Community for resellers to register deals or generate quotes. NTO needs to establish metrics to measure each reseller's performance based on the reseller's activities within the Partner Community. NTO wants to focus on leading metrics as opposed to lagging metrics to get early feedback on how the portal is being used by partners.
Which three leading metrics should a SolutionArchitect recommend to help NTO measure each reseller's goals through the Partner Community?
Choose 3 answers
A. Product types sold
B. Number of quotes generated
C. Logins into Partner Community
D. Opportunities generated
E. Opportunity win rates
正解：B,C,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
Northern Trail Health has clients that have more than 10,000 employees. The company's Customer Service team handles requests from its client's employees directly and tracks various rebate programs per employee. Private information should not be shared with the Sales team and they should only see contacts that are relevant to the sales process.
Assuming that Sales and Service teamsshare certain contacts, in which two ways should a Solution Architect ensure optimal performance?
Choose 2 answers
A. Assign all contacts to Sales team members to ensure sharing is streamlined and hide private fields from them.
B. Set the Contact object to PublicRead Only so that the sharing rules do not bog down performance for sharing.
C. Use profiles and/or permission sets to give View All access to Customer Service on the Contact object.
D. For each Account, assign Sales Contacts to the Sales team andall the rest to a Customer Service representative assigned to the Account.
正解：C,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
Universal Containers (UC) is evaluating Salesforce for a Lead to Invoice solution, as its current process for getting payments from customers is incredibly laborious. UC knows now its current invoice process runs through its back-office ERP, and is unsure how it would work within a front-office tool going from a lead all the way to an invoice. UC is looking to purchase Revenue Cloud, Sales Cloud, Marketing Cloud Account engagement, and MuleSoft to work with its CRP. The CIO also wants to make sure UC is utilizing the data across these clouds in the most automated way possible without a lot of manual data intervention as is required today within its back- office CRP What should thesteps in the business process look like when creating a multi-cloud Lead to Invoice solution in Salesforce if UC's CRP will be the system of record for invoices?
A. Opportunity, Quote. Invoice, Payment, CRP
B. Lead, Opportunity, Quote, Order,ERP
C. Lead, Quote, Opportunity, Order, Invoice. ERP, Payment
D. Lead, Opportunity, Quote, Order, Invoice, Payment, ERP
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers haveopened the emails. There can be as little as 1,000 emails in a week or as many as 100,000 emails in a month, depending on the season.
Based on that criteria, which solution should the Solution Architect recommend to UC?
A. Recommend Marketing Cloud Personalization.
B. Recommend Marketing Cloud Account Engagement.
C. Develop a custom solution using scheduled Apex to send emails.
D. Set up scheduled flows to handleemail sending and tracking.
正解：B
解説: (Pass4Test メンバーにのみ表示されます)
質問 7：
Universal Containers (UC) wants to enhance the online purchase experience for its customers. The product and pricing information is managed in a separate ERP, while customer purchases are primarily triggered online through self-service. UC often offers promotions and discounts through various online seasonal events. UC wants the ability to provide customized quotes based on its relationship with the customer, as well as proactively process and monitor renewal and upgrade opportunities.
A Solution Architect has identified Sales Cloud, CPQ, Billing, and B2B Commerce as part of a potential multi-cloud solution.
Based on the above considerations, which option identifies the optimal data flow for this solution?
A. Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be managed in CPQ as CPQ is the pricing master. Invoice and Billing should be managed in B2B Commerce and pushed to Billing.
B. Pricing and Product data should be pushed from ERP to both CPQand B2B Commerce, keeping single source of truth. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and pushed to B2B Commerce.
C. Pricing and Product data should be pushed from ERP to CPQ and from there to B2B Commerce via the CPQ B2B Commerce Connector. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and presented on B2B Commerce via a Lightning component.
D. Pricing and Product data should be pushed from ERP to B2B Commerce via the CPQ B2B Commerce Connector to CPQ. Promotions should be handled in B2B Commerce. Invoice and Billing should be maintained in Billing and surfaced on B2B Commerce via a Lightning component.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 8：
Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventativemaintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotesfor the customer.
Widgets Wonderful's project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed.
Which two combined options should a Solution Architect suggest?
Choose 2 answers
A. Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.
B. Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.
C. Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.
D. Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.
正解：B,C
解説: (Pass4Test メンバーにのみ表示されます)
Karina -
素晴らしい問題集に出会いさせてもらったPass4Testに感謝しかないです。ARC-801にやっと再受験して合格だよ！