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質問 1：
Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi-cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?
Choose 2 answers
A. Plan and conduct User Adoption Trainings for resellers on how to use the site.
B. Implement Case Deflection.
C. Offload the number of cases received via Web2Case by using Email2Case.
D. Disable anonymous users on the site.
正解：A,B
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce's core capabilities as possible for its cart-to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP.
Which two considerations should a Solution Architect keep in mind when thinking about data flows?
Choose 2 answers
A. Cart and Order record owners are mapped to Quote and Quote Line record owners.
B. The source for the data feed to ERP is the CPQ Order object.
C. Product and Pricing are set up with CPQ as the source of record.
D. All data points on products should be mapped and replicated between CPQ and B2B Commerce.
正解：B,C
解説: (Pass4Test メンバーにのみ表示されます)
質問 3：
Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?
A. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
B. Select an AppExchange app that sends a survey to each customer after a work order is completed.
C. Use the existing survey tool by integrating the responses to Case number and User record.
D. Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
P&C Hardware is a large manufacturer of computer components and already has an extensive Salesforce technology stack including MuleSoft, Sales Cloud, Service Cloud, and Field Service, as well as Shield capabilities.P&C Hardware is in the process of launching an online store based on Salesforce technology that's supposed to go live in 6 weeks. P&C Hardware needs to analyze performance to identify bottlenecks and optimize the configuration using its agile process withweekly releases. So far, P&C Hardware has covered similar requirements for other technologies using a third-party monitoring and alerting tool it deployed in the cloud.
What are two viable options a Solution Architect should explore in more detail with theclient?
Choose 2 answers
A. Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third-party monitoring and alerting solution that's already in place at P&C Hardware.
B. Leverage Shield Event Monitoring in conjunction with the Salesforce Debug Logs, and establish a regular review process for the Operations and Administration team.
C. Leverage the B2B Commerce built-in performance monitoring dashboard to analyze performance in near real time.
D. Leverage Shield Event Monitoring incombination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution.
正解：A,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contactrecords. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit.
What should a Solution Architect demo to the Marketing team to show that the different business units are connected correctly?
A. Create a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit.
B. It's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need todemo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account Engagement environment.
C. Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.
D. Send test emails from Marketing CloudAccount Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
UniversalContainers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers
A. Customer Community with Live Agent
B. Customer Community with ability to create a new support Case
C. Experience Cloud, web-to-case, and a CTI integration
D. Omni-Channel with defined presence, routing configurations, and Service Channels
E. CTI adaptor with Omni-Channel integration
正解：A,C,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 7：
Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2answers
A. Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
B. Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.
C. It is impossible to track source controlwith package development; either the org owns the source or a source control does, but never both.
D. Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
正解：A,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 8：
Big Server Company sells complex server solutions to customers through a reseller channel. Resellers will purchase complex servers aswell as have warehouses to store quick need products for their customers, such as additional hard drives and cables. Big Server Company currently uses Salesforce CPQ for its Sales team. Big Server Company would like to be able to give resellers easy access to purchase warehouse type products through B2B Commerce; however, the company would also like to allow resellers to request additional discounts for large volume orders from the Sales team.
Which recommendation should a Solution Architect make tointegrate B2B Commerce and Salesforce CPQ to accomplish this request?
A. Implement the Salesforce CPQ & Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to sync the cart to Salesforce CPQ, and have a reseller price rule adjust pricing for the reseller based on volume.
B. Create a request special pricing button in B2B Commerce that will create an opportunity for the salesrepresentative and allow the sales representative to follow up.
C. Utilize an integration software, like MuleSoft, to sync carts and pricing between B2B Commerce and Salesforce CPQ.
D. Implement the Salesforce CPQ & Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to create a quote from the Resellers Cart, allowing a sales representative to configurediscounts and sync back to cart.
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
Universal Containers (UC) has implemented a new ecommerce site for its resellers. UC is leveraging a multi-cloud architecture, B2B Commerce, for buildingthe storefront and Service Cloud Web2Case for offering case management functionality to its resellers. UC notices that the case volume is extremely high and a number of resellers are raising cases for trivial issues on the B2B Commerce site.
Which two recommendations should a Solution Architect make to help resellers use the site more efficiently and lower the case volume?
Choose 2 answers
A. Plan and conduct User Adoption Trainings for resellers on how to use the site.
B. Implement Case Deflection.
C. Offload the number of cases received via Web2Case by using Email2Case.
D. Disable anonymous users on the site.
正解：A,B
解説: (Pass4Test メンバーにのみ表示されます)
質問 2：
Universal Containers (UC) wants to implement a Salesforce multi-cloud solution that includes CPQ, B2B Commerce, and Sales Cloud. UC wants to use as much of Salesforce's core capabilities as possible for its cart-to-quote customer journey. The order fulfillment process is managed separately in a third-party ERP.
Which two considerations should a Solution Architect keep in mind when thinking about data flows?
Choose 2 answers
A. Cart and Order record owners are mapped to Quote and Quote Line record owners.
B. The source for the data feed to ERP is the CPQ Order object.
C. Product and Pricing are set up with CPQ as the source of record.
D. All data points on products should be mapped and replicated between CPQ and B2B Commerce.
正解：B,C
解説: (Pass4Test メンバーにのみ表示されます)
質問 3：
Universal Containers (UC) wants to ensure its field technicians are interacting with customers in a professional manner. The sales department already uses a third-party survey tool.
Which action should a Solution Architect recommend for UC to enab4e service managers to track customer satisfaction based on the technician and the job?
A. Build a Salesforce Survey to send out after each service appointment and integrate that data with the third-party survey tool.
B. Select an AppExchange app that sends a survey to each customer after a work order is completed.
C. Use the existing survey tool by integrating the responses to Case number and User record.
D. Use the existing survey tool by integrating the responses to the Service Appointmentand Service Resource record.
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
質問 4：
P&C Hardware is a large manufacturer of computer components and already has an extensive Salesforce technology stack including MuleSoft, Sales Cloud, Service Cloud, and Field Service, as well as Shield capabilities.P&C Hardware is in the process of launching an online store based on Salesforce technology that's supposed to go live in 6 weeks. P&C Hardware needs to analyze performance to identify bottlenecks and optimize the configuration using its agile process withweekly releases. So far, P&C Hardware has covered similar requirements for other technologies using a third-party monitoring and alerting tool it deployed in the cloud.
What are two viable options a Solution Architect should explore in more detail with theclient?
Choose 2 answers
A. Leverage Shield Event Monitoring and MuleSoft to provide monitoring data to the third-party monitoring and alerting solution that's already in place at P&C Hardware.
B. Leverage Shield Event Monitoring in conjunction with the Salesforce Debug Logs, and establish a regular review process for the Operations and Administration team.
C. Leverage the B2B Commerce built-in performance monitoring dashboard to analyze performance in near real time.
D. Leverage Shield Event Monitoring incombination with the CRM Analytics Event Monitoring app as a simple out-of-the-box solution.
正解：A,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 5：
Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contactrecords. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit.
What should a Solution Architect demo to the Marketing team to show that the different business units are connected correctly?
A. Create a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit.
B. It's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need todemo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account Engagement environment.
C. Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.
D. Send test emails from Marketing CloudAccount Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units.
正解：C
解説: (Pass4Test メンバーにのみ表示されます)
質問 6：
UniversalContainers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented a service-focused community but only wants customers to inquire about service in the community through chat.
Which three options should a Solution Architect recommend to meet the requirements defined above?
Choose 3 answers
A. Customer Community with Live Agent
B. Customer Community with ability to create a new support Case
C. Experience Cloud, web-to-case, and a CTI integration
D. Omni-Channel with defined presence, routing configurations, and Service Channels
E. CTI adaptor with Omni-Channel integration
正解：A,C,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 7：
Universal Containers (UC) is about to implement Sales Cloud, Service Cloud, and Revenue Cloud within its newly created Salesforce environment. But before UC begins, the CIO would like to understand the options for creating and migrating changes within Salesforce. UC is about to use a sandbox for the initial build and will deploy customisation up to the production environment. UC has decided to build packages of metadata to silo the functionality between the three clouds it is implementing for.
What are two key considerations a Solution Architect should keep in mind when recommending packaging?
Choose 2answers
A. Only utilize one functional automation tool (Flow, Workflow Rules, Process Builder) per object.
B. Clouds like Revenue Cloud have their own packages so it is easy to work with them because their automation is limited.
C. It is impossible to track source controlwith package development; either the org owns the source or a source control does, but never both.
D. Design the package as modular, loosely coupled units of metadata rather than large chunks of an org.
正解：A,D
解説: (Pass4Test メンバーにのみ表示されます)
質問 8：
Big Server Company sells complex server solutions to customers through a reseller channel. Resellers will purchase complex servers aswell as have warehouses to store quick need products for their customers, such as additional hard drives and cables. Big Server Company currently uses Salesforce CPQ for its Sales team. Big Server Company would like to be able to give resellers easy access to purchase warehouse type products through B2B Commerce; however, the company would also like to allow resellers to request additional discounts for large volume orders from the Sales team.
Which recommendation should a Solution Architect make tointegrate B2B Commerce and Salesforce CPQ to accomplish this request?
A. Implement the Salesforce CPQ & Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to sync the cart to Salesforce CPQ, and have a reseller price rule adjust pricing for the reseller based on volume.
B. Create a request special pricing button in B2B Commerce that will create an opportunity for the salesrepresentative and allow the sales representative to follow up.
C. Utilize an integration software, like MuleSoft, to sync carts and pricing between B2B Commerce and Salesforce CPQ.
D. Implement the Salesforce CPQ & Billing and CPQ B2B Commerce Connector and use the Cart to Quote flow to create a quote from the Resellers Cart, allowing a sales representative to configurediscounts and sync back to cart.
正解：D
解説: (Pass4Test メンバーにのみ表示されます)
星野** -
これ一冊でOKだね！ほんとうに勉強してて思いました！本をかなり読み込む方が良いと思います。