Refer to the exhibit.
The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?
A. Avaya Server Platform (ASP)
B. Avaya Common Platform (ACP)
C. Avaya Application Server (AAS)
D. Avaya Solutions Platform (ASP)
正解:D
質問 2:
A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.
Using one platform and single-user interface, what are three functions that Avaya IX™ Workforce Engagement unifies? (Choose three.)
A. Workforce Management
B. Expert Agent Selection
C. Enterprise Analytics
D. Quality Monitoring
E. Customer Feedback
正解:A,D,E
質問 3:
Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)
A. Voice Bundle
B. Reporting Bundle
C. Basic Bundle
D. Advanced Bundle
正解:C,D
質問 4:
The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?
A. Agent Plug-in
B. Supervisor Plug-In
C. EMC Plug-In
D. Presence Plug-In
正解:D
質問 5:
You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?
A. Number of agents X 5 = DSPs
B. Number of agents X 4 = DSPs
C. Number of agents X 3 = DSPs
D. Number of agents X 2 = DSPs
正解:C
質問 6:
Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?
A. Application Servers
B. Experience Portal Manager
C. Media Processing Platform
D. IX™ Orchestration
正解:C
野口** -
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