Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.
Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
A. Microsoft Dynamics (thin client) embedded with Avaya Elite Multichannel APIs (channel controls)
B. Avaya Elite Multichannel agent desktop (thick client) and Microsoft Dynamics (thick client) embedded together on the agent desktop
C. Microsoft Dynamics (thick client) embedded with Avaya Elite Multichannel APIs (channel controls)
D. Avaya Elite Multichannel agent desktop (thick client) with Microsoft Dynamics web client
正解:C,D
質問 2:
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
A. CC-Elite can be ordered as a standalone for a 3rd party PBX.
B. It is sold through Direct and Indirect channels.
C. Call Center Elite requires CMS.
D. Call Center Elite includes Business Advocate.
E. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
正解:B,D,E
質問 3:
The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)
A. In AEP 7.2.x, full ports cannot be bundled with speech.
B. In AEP 7.2.x, full ports may be bundled with speech.
C. The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
D. The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
E. The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
正解:B,D,E
質問 4:
A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)
A. AAMS is shareable between different adopters.
B. AAMS provides Communication Manager IP audio functionality.
C. Experience Portal will use the AAMS as a media resource.
D. AAMS provides virtualization, high channel density and no playback announcement limits.
E. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
正解:B,D,E
質問 5:
Avaya OneCloud - Private Delivery provides a single-tenant dedicated software instance designed for large enterprise customers requiring higher feature sets, more control, customization, and higher security options.
Which Private Delivery option uses pre-defined data centers with an automated reference architecture to deliver a standard set of UC and CC solutions?
A. Secure
B. Custom
C. ReadyNow
D. Enterprise
正解:C
質問 6:
A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.
From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?
A. Avaya IX™ Workforce Engagement
B. Avaya Intelligent Customer Routing
C. Avaya Aura® Elite Multichannel
D. Avaya Call Management System
正解:D
浜*咲 -
大変受験対策になると思います。33820X問題集しっかりしています。やっぱり秀逸です。断然お勧めです。