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質問 1：
Select below three ways an Instructor can create an appropriate level of learner comfort. (Select three)
A. Students who participate less receive mote questions and feedback.
B. Student's are given games to supporting learning objectives.
C. Students that make errors ate given positive feedback.
D. Student's personal risk is minimized.
E. Students, who participate more, receive more questions and feedback.
正解：B,C,D
質問 2：
Ethel asks a question that is completely irrelevant to the topic being discussed. Your course schedule does HOT allow time to discuss the topic of her question. What should you do in the above situation?
A. Ignore the question because It does NOT relate to a course objective.
B. Acknowledge the importance of her question. Offer to discuss it with her on break or after class.
C. Answer the question in class because you know it will improve Ethel's self-esteem.
D. Have Ethel research the answer to her question.
E. Politely tell her to stick to the subject matter. Explain that you do NOT have time for her question.
正解：B
質問 3：
Mrs. Swella is instructing her students to be help desk technicians. She wants them to understand the frustration they may experience once on the job.
Which one of the Mowing presentation techniques is correct to use m the above situation?
A. Reading assignments on the subject of customer relations
B. A lecture presented on the basic principles of customer relations
C. Role play in which the student plays the help desk technician
D. Role play in which the instructor plays the help desk technician
正解：A
質問 4：
During the ENSA program, you notice that one of the students in the class does not have the prerequisites for the course. Which of these actions is an appropriate method for you to do?
A. Ask the student to cancel his admission and leave the classroom immediately.
B. Tell the student that you can assist the student, but without the basic knowledge requested for the course it would be difficult for him/her to successfully complete the program.
C. Ignore such students and continue the class.
D. Modify the pace of the course so that the student can accommodate and learn the course objectives effectively.
正解：D
質問 5：
Which one of the following statements is TRUE about kinesthetic learners?
A. They are hands-on learners.
B. They react well to scenarios and stories.
C. They benefit most from reading the information.
D. They benefit from having information diagrammed.
E. They prefer lectures versus hands-on experience.
正解：B
Select below three ways an Instructor can create an appropriate level of learner comfort. (Select three)
A. Students who participate less receive mote questions and feedback.
B. Student's are given games to supporting learning objectives.
C. Students that make errors ate given positive feedback.
D. Student's personal risk is minimized.
E. Students, who participate more, receive more questions and feedback.
正解：B,C,D
質問 2：
Ethel asks a question that is completely irrelevant to the topic being discussed. Your course schedule does HOT allow time to discuss the topic of her question. What should you do in the above situation?
A. Ignore the question because It does NOT relate to a course objective.
B. Acknowledge the importance of her question. Offer to discuss it with her on break or after class.
C. Answer the question in class because you know it will improve Ethel's self-esteem.
D. Have Ethel research the answer to her question.
E. Politely tell her to stick to the subject matter. Explain that you do NOT have time for her question.
正解：B
質問 3：
Mrs. Swella is instructing her students to be help desk technicians. She wants them to understand the frustration they may experience once on the job.
Which one of the Mowing presentation techniques is correct to use m the above situation?
A. Reading assignments on the subject of customer relations
B. A lecture presented on the basic principles of customer relations
C. Role play in which the student plays the help desk technician
D. Role play in which the instructor plays the help desk technician
正解：A
質問 4：
During the ENSA program, you notice that one of the students in the class does not have the prerequisites for the course. Which of these actions is an appropriate method for you to do?
A. Ask the student to cancel his admission and leave the classroom immediately.
B. Tell the student that you can assist the student, but without the basic knowledge requested for the course it would be difficult for him/her to successfully complete the program.
C. Ignore such students and continue the class.
D. Modify the pace of the course so that the student can accommodate and learn the course objectives effectively.
正解：D
質問 5：
Which one of the following statements is TRUE about kinesthetic learners?
A. They are hands-on learners.
B. They react well to scenarios and stories.
C. They benefit most from reading the information.
D. They benefit from having information diagrammed.
E. They prefer lectures versus hands-on experience.
正解：B
宫本** -
とても読みやすくて5日で読み終わることができました。そして早速試験に受けで、ほんとに合格できましたよ！嬉しいすぎます。