Where can the most thorough searches of IBM product issues be performed?
A. Anywhere with a search dialog
B. IBM Software Support Home page
C. From any IBM.com web page
D. Only from a specific product support page
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 2:
How are the Collecting Data (aka MustGather) and Analyzing Data documents used by Primary Support Providers?
A. Primary Support Providers do not have access to these documents
B. To determine whether their end customer has valid support
C. To gather and analyze data to resolve their customers product issues
D. To obtain a list of known product issues
正解:C
解説: (Pass4Test メンバーにのみ表示されます)
質問 3:
What are the next steps after a Primary Support Provider has determined their customer has encountered a product defect?
A. The Primary Support Provider should inform their customer that the defect will probably be addressed in the next major product release.
B. The Primary Support Provider should contact IBM Customer Support to ask if a fix is available.
C. The customer should contact IBM Customer Support to ask if a fix is available
D. The Primary Support Provider should review available fixes and, if one is found, provide it to their customer, without IBM escalation.
正解:D
解説: (Pass4Test メンバーにのみ表示されます)



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