Which application is used in IBM SmartCloud Control Desk V7.5 to configure an event that is triggered when a record is found that meets the conditions defined by an escalation point or workflow process?
A. Actions
B. Activities and Tasks
C. Service Level Agreements
D. Automation Scripts
正解:A
質問 2:
What is the IBM SmartCloud Control Desk V7.5 (SCCD) application server used for?
A. To generate SCCD EAR files
B. To customize Maximo Business Object Java code
C. To provide a SCCD runtime environment
D. To apply SCCD fix packs
正解:C
質問 3:
Configuration items with relationships and configuration management processes can support many applications in IBM SmartCloud Control Desk V7.5. Which three application are likely to be supported? (Choose three.)
A. Incident
B. Inventory
C. Service Request
D. Work Order
E. Workflow
F. Change
正解:A,C,F
質問 4:
What are three types of IBM SmartCloud Control Desk offerings? (Choose three.)
A. Service Request
B. Action
C. Work Request
D. Work Order
E. Service Catalog
F. Descriptive
正解:A,B,F
質問 5:
By default, what are three of the required fields in a bulletin board message? (Choose three.)
A. Subject
B. Person Group
C. Organization
D. Message ID
E. Message
F. Expiration Date
正解:A,D,F
質問 6:
Which three applications have functionality to perform a global search? (Choose three.)
A. Incident
B. Catalog
C. Solution
D. Problem
E. Change
F. Configuration Items
正解:A,C,D
質問 7:
What is the only IBM SmartCloud Control Desk edition available to customers using the Software as a Service model from IBM?
A. IBM SmartCloud Control Desk
B. IBM SmartCloud Control Desk Service Provider Edition
C. IBM SmartCloud Control Desk Service Request Edition
D. IBM SmartCloud Control Desk Entry Edition
正解:A
質問 8:
Using IBM SmartCloud Control Desk what would be the logical application for an end user to create a record for a user issue?
A. Report an Issue
B. Incident
C. Service Request
D. Self Service Center
正解:D
Shimizu -
これ一つででC9560-652勉強することにしました。コンパクトにまとまっていますから好きです。