Which is the appropriate response when a customer brags that it is their people that differentiate them from the competition?
A. Machines are more reliable than people.
B. Your people are costing you too much money. Let me show you how to replace them with computers.
C. People don't add to the shareholder value, only profits do.
D. What better way to leverage those people in your organization than by letting them utilize social business tools to make them more engaged, transparent, and nimble
正解:D
質問 2:
Three good targets for Networking Your Business Processes are: Marketing and Customer Service, Product and Service Development, and ____________.
A. Manufacturing and Supply Chain Management
B. Security
C. Operations and Human Resources
D. Accounting
正解:A
質問 3:
What is the capability called that allows an individual to share their own unique experiences in the IBM Connections product?
A. WebNotes
B. Blogs
C. ShareFiles
D. Talk
正解:B
解説: (Pass4Test メンバーにのみ表示されます)
質問 4:
What is another characteristic of a Social Business other than being engaging and nimble?
A. Transparent
B. Informal
C. Has a strong presence in the Internet
D. Technically strong
正解:A
解説: (Pass4Test メンバーにのみ表示されます)
質問 5:
What is the best route for 'gaining social trust'?
A. Ask your employees to blog about your company in any of the blogs they participate in.
B. Ask your supplier network to blog about their relationship with you.
C. Identify and develop relationships with tippers in your industry.
D. Strive for the highest number of hits on your Web site.
正解:C



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