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質問 1：
Which of these recommendations is best practice for service level management?
1.Include legal terminology in service level agreements (SLAs)
2.It is NOT necessary to be able to measure all the targets in an SLA
A. 1 only
B. 2only
C. Both of the above
D. Neither of the above
正解：D
質問 2：
Which role is responsible for carrying out the activities of a process?
A. Process practitioner
B. Change manager
C. Service manager
D. Process owner
正解：A
質問 3：
Which process would maintain policies, standards and models for service transition activities and processes?
A. Release management
B. Capacity management
C. Change management
D. Service transition planning and support
正解：D
質問 4：
Which of the following statements about service asset and configuration management is/are CORRECT?
1.A configuration item (CI) can exits as part of any numbers other CIs at the same time
2.Choosing which CIs to record will depend on the level of control an organization wishes to exert.
A. 2 only
B. 1 only
C. Both of the above
D. Neither of the above
正解：C
質問 5：
The definitive media library is the responsibility of:
A. Facilities management
B. Service asset and configuration management
C. Access management
D. Request fulfillment
正解：B
Which of these recommendations is best practice for service level management?
1.Include legal terminology in service level agreements (SLAs)
2.It is NOT necessary to be able to measure all the targets in an SLA
A. 1 only
B. 2only
C. Both of the above
D. Neither of the above
正解：D
質問 2：
Which role is responsible for carrying out the activities of a process?
A. Process practitioner
B. Change manager
C. Service manager
D. Process owner
正解：A
質問 3：
Which process would maintain policies, standards and models for service transition activities and processes?
A. Release management
B. Capacity management
C. Change management
D. Service transition planning and support
正解：D
質問 4：
Which of the following statements about service asset and configuration management is/are CORRECT?
1.A configuration item (CI) can exits as part of any numbers other CIs at the same time
2.Choosing which CIs to record will depend on the level of control an organization wishes to exert.
A. 2 only
B. 1 only
C. Both of the above
D. Neither of the above
正解：C
質問 5：
The definitive media library is the responsibility of:
A. Facilities management
B. Service asset and configuration management
C. Access management
D. Request fulfillment
正解：B
北神** -
EX0-117初心者でも分かり易いと感じました。
図や表も多いのでわかりやすいです。