The project manager needs assistance from the BPM analyst in building a process roadmap. What tool should the BPM analyst use to create a detailed list of areas of opportunity?
A. A Business Value Add Analysis Matrix
B. A Failures Mode Effect Analysis (FMEA) Matrix
C. A Root Cause Analysis Matrix
D. A Prioritization Matrix
正解:D
質問 2:
A BPM analyst is mapping a Mortgage Loan Approval Process. When the applicant requests a loan, the Loan officer must start the credit check, employment check and background check at the same time.
How should the BPM analyst map this process?
A. Exhibit D
B. Exhibit B
C. Exhibit C
D. Exhibit A
正解:B
質問 3:
A project manager asks a BPM analyst to assist with defining a business case for a company based on their goals and objectives. What are key components to include in support of a business case?
A. 1. Complete Playback 1 retrospective notes
2.Identify Key Performance Indicators (KPIs)
3.Develop coaches from the future process
4.Calculate user story points
B. 1. Identify system integrations
2.Run Process Optimizer Reports
3.Identify business pain points
4.Calculate user story points
C. 1. Establish critical success factors
2.Identify Key Performance Indicators (KPIs)
3.Identify business pain points
4.Calculate Return on Investment
D. 1. Establish critical success factors
2.Complete Playback 1 retrospective notes
3.Develop coaches from the future process
4.Calculate Return on Investment
正解:C
質問 4:
A company needs to improve their hiring process and hired a BPM analyst to map the current state. What is the first thing the BPM analyst should do while constructing a discovery map? Identify the:
A. Value-Add activities.
B. start and end points of the hiring process.
C. activity where the maximum problems lie.
D. sub processes within the hiring process.
正解:B
質問 5:
Which kind of change is considered a business level change as opposed to a cultural level change?
A. Increase transparency
B. Improve collaboration across boundaries
C. Eliminate unnecessary work
D. Strengthen accountability
正解:C