質問 1：
A customer placed an order through the web, and calls the Customer Service Representative (CSR) to locate the nearest store for order pickup. The CSR navigates to "Alternate store pickup location search" in Sterling Call Center and updates the customer with the inventory availability and store details. Which two APIs are called from Sterling Call Center?
A. findInventory API to retrieve the inventory availability information
B. getInventorySupply API to retrieve the inventory availability information
C. getSupplyDetails API to obtain an inventory picture for an item on each node
D. determineRouting API to identify the stores closest to the customer's location
E. getSurroundingNodeList API to return a list of ship nodes
正解：A,E
質問 2：
The following configuration has been defined in Sterling Order Management:
Which two of the following statements are TRUE?
A. Customers created in the context of B1 and B2 can be shared across enterprises.
B. B1 and B2 can share catalog data.
C. Customers created in the context of B1 and B2 cannot be shared across enterprises.
D. Inventory created in the context of B1 can be used for B2 orders.
E. Configuration data modified by C1 is automatically reflected to B1 and B2.
正解：A,E
質問 3：
Refer to the following image for details on ORDER number "Y10001"
A customer wants to return three quantities of an item to a business. The business requirement is that 50% of the shipping charge should be refunded for any partial return.
How can a solution designer model the refund upfront and monitor the receipt of goods?
A. Call getOrderPrice API and invoke YPMCalculateShippingCharge user exit at order level.
B. Out of the box configuration is available in Sterling Order Management.
C. Implement YFSOrderRepricingUE for the return order document type.
D. Call repriceOrder API for the return order document type.
正解：C
質問 4：
Sterling Order Management does not require PCI PA-DSS certification when using the Sterling Sensitive Data Capture Server (SSDCS), which is PCI PA-DSS certified. Which two statements demonstrate how the responsibility of certification is transferred to SSDCS?
A. The Primary Account Number (PAN) details are encrypted and stored in the Sterling Order Management database.
B. The PAN is captured through an IFRAME provided by SSDCS, and not by Sterling Order Management.
C. The entire credit card data is tokenized and stored in a vault.
D. All communication between the SSDCS and the payment gateway/vault system happens over a secure internet connection.
E. The PAN is only accessible by the vault and the token is accessible to Sterling Order Management.
正解：A,E
質問 5：
In the integration between Sterling Order Management V9.2 and WebSphere Commerce, which of the following actions will a customer service representative be UNABLE to take when entering orders through the Sterling application?
A. Pre-populate customer information from WebSphere Commerce.
B. Enter orders for a customer who has no customer ID.
C. Make manual adjustments in an order.
D. Tell customers about promotions and discounts applied to the order.
正解：A
A customer placed an order through the web, and calls the Customer Service Representative (CSR) to locate the nearest store for order pickup. The CSR navigates to "Alternate store pickup location search" in Sterling Call Center and updates the customer with the inventory availability and store details. Which two APIs are called from Sterling Call Center?
A. findInventory API to retrieve the inventory availability information
B. getInventorySupply API to retrieve the inventory availability information
C. getSupplyDetails API to obtain an inventory picture for an item on each node
D. determineRouting API to identify the stores closest to the customer's location
E. getSurroundingNodeList API to return a list of ship nodes
正解：A,E
質問 2：
The following configuration has been defined in Sterling Order Management:
Which two of the following statements are TRUE?
A. Customers created in the context of B1 and B2 can be shared across enterprises.
B. B1 and B2 can share catalog data.
C. Customers created in the context of B1 and B2 cannot be shared across enterprises.
D. Inventory created in the context of B1 can be used for B2 orders.
E. Configuration data modified by C1 is automatically reflected to B1 and B2.
正解：A,E
質問 3：
Refer to the following image for details on ORDER number "Y10001"
A customer wants to return three quantities of an item to a business. The business requirement is that 50% of the shipping charge should be refunded for any partial return.
How can a solution designer model the refund upfront and monitor the receipt of goods?
A. Call getOrderPrice API and invoke YPMCalculateShippingCharge user exit at order level.
B. Out of the box configuration is available in Sterling Order Management.
C. Implement YFSOrderRepricingUE for the return order document type.
D. Call repriceOrder API for the return order document type.
正解：C
質問 4：
Sterling Order Management does not require PCI PA-DSS certification when using the Sterling Sensitive Data Capture Server (SSDCS), which is PCI PA-DSS certified. Which two statements demonstrate how the responsibility of certification is transferred to SSDCS?
A. The Primary Account Number (PAN) details are encrypted and stored in the Sterling Order Management database.
B. The PAN is captured through an IFRAME provided by SSDCS, and not by Sterling Order Management.
C. The entire credit card data is tokenized and stored in a vault.
D. All communication between the SSDCS and the payment gateway/vault system happens over a secure internet connection.
E. The PAN is only accessible by the vault and the token is accessible to Sterling Order Management.
正解：A,E
質問 5：
In the integration between Sterling Order Management V9.2 and WebSphere Commerce, which of the following actions will a customer service representative be UNABLE to take when entering orders through the Sterling application?
A. Pre-populate customer information from WebSphere Commerce.
B. Enter orders for a customer who has no customer ID.
C. Make manual adjustments in an order.
D. Tell customers about promotions and discounts applied to the order.
正解：A
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