What are three ways to configure a common set of recording rules for few or all the employees? (Choose three.)
A. Bulk Actions
B. Recording Rules
C. System Configuration
D. Employees > Voice Settings
E. Storage Rules
正解:B,C,D
質問 2:
In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)
A. by utilizing the API calls provided by a third party
B. by managing the Tags feature in the application
C. by using Desktop Monitor > Learning Console
D. by manually entering into MS Excel and import back into application
正解:B,C
質問 3:
How can a quality evaluator perform mock evaluations?
A. by creating a custom evaluation type
B. by associating a custom evaluation type, while evaluating the interaction
C. by selecting 'Normal' as the evaluation type, while evaluating an interaction
D. by creating and associating a custom evaluation type, which is flagged as ignored from scoring, while evaluating
正解:D
質問 4:
A technician is installing Avaya Workforce Optimization Select and wants to use the Communication Server
1000 switch as the telephony switching platform.
Under the ACD in the standard setup screen, which option should the technician select?
A. AACC
B. IPOCC
C. ICR
D. ACCS
正解:A
質問 5:
Which three features are part of the Evaluate module? (Choose three.)
A. Calibrations
B. Appeals
C. Creation of Course/Quiz
D. Evaluation form design
E. Assigning Coaching Assignments
正解:A,B,E
Hirai -
7765X正解だけでなく,間違い選択肢についても確認できる,詳細な解説だお気に入りです。内容は問題数も増えた感じで内容も充実している