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質問 1：
Which is an operations/business issue that the Avaya Contact Center Select (ACCS) Ignition Wizard addresses? (Select one.)
A. Deliver a contact center application that is quick and simple to install with minimal user steps
B. Manage and balance the workload of the agents in the contact center
C. Enable the consistent handling of multiple contacts
D. Deliver a single management and administration point for contact center users
正解：A
質問 2：
Which is an operations/business issue that the Avaya Contact Center Select (ACCS) Synchronization Service addresses? (Select one.)
A. Deliver a contact center application that is quick and simple to install with minimal user steps
B. Manage and balance the workload of the agents in the contact center
C. Enable the consistent handling of multiple contacts
D. Deliver a single management and administration point for contact center users
正解：A
質問 3：
Scenario:
Pursuant to opening a new branch office in an emerging market in South Asia, the distributor ("Distributor") engaged by Avaya comes in contact with a leading businessman in the country who claims to have sufficient contacts within the nongovernment space and offers to promote Avaya and our offerings in the country. For the above purpose, the businessman demands a cash payment of $1000 which the Distributor pays on behalf of Avaya without seeking Avaya's approval.
Is the Distributor's conduct appropriate? (Select one.)
A. Yes, since these are typically facilitation "grease" payments aimed to speed up things in the country and are acceptable as exceptions under certain anti-bribery/anti-corruption laws in various countries.
B. No, because the Distributor violated Avaya's policies on anti-bribery/anti-corruption because he did not conduct any due diligence on the businessman and without Avaya's knowledge engaged in conduct designed to improperly influence a commercial customer.
C. No, the Distributor has violated our Avaya's policies since he did not receive Avaya's approval before effecting the payment.
正解：B
質問 4：
Which are two CXO or Business Owner Pain Points that midsize businesses face? (Select two.)
A. Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
B. Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
C. End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
D. Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
正解：A,B
質問 5：
HOTSPOT
Match the Avaya Contact Center Select deployment option to its customer benefits. (For each benefit statement on the left, select the corresponding deployment option from the drop-down list on the right.)
正解：
Which is an operations/business issue that the Avaya Contact Center Select (ACCS) Ignition Wizard addresses? (Select one.)
A. Deliver a contact center application that is quick and simple to install with minimal user steps
B. Manage and balance the workload of the agents in the contact center
C. Enable the consistent handling of multiple contacts
D. Deliver a single management and administration point for contact center users
正解：A
質問 2：
Which is an operations/business issue that the Avaya Contact Center Select (ACCS) Synchronization Service addresses? (Select one.)
A. Deliver a contact center application that is quick and simple to install with minimal user steps
B. Manage and balance the workload of the agents in the contact center
C. Enable the consistent handling of multiple contacts
D. Deliver a single management and administration point for contact center users
正解：A
質問 3：
Scenario:
Pursuant to opening a new branch office in an emerging market in South Asia, the distributor ("Distributor") engaged by Avaya comes in contact with a leading businessman in the country who claims to have sufficient contacts within the nongovernment space and offers to promote Avaya and our offerings in the country. For the above purpose, the businessman demands a cash payment of $1000 which the Distributor pays on behalf of Avaya without seeking Avaya's approval.
Is the Distributor's conduct appropriate? (Select one.)
A. Yes, since these are typically facilitation "grease" payments aimed to speed up things in the country and are acceptable as exceptions under certain anti-bribery/anti-corruption laws in various countries.
B. No, because the Distributor violated Avaya's policies on anti-bribery/anti-corruption because he did not conduct any due diligence on the businessman and without Avaya's knowledge engaged in conduct designed to improperly influence a commercial customer.
C. No, the Distributor has violated our Avaya's policies since he did not receive Avaya's approval before effecting the payment.
正解：B
質問 4：
Which are two CXO or Business Owner Pain Points that midsize businesses face? (Select two.)
A. Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
B. Multichannel contact center capabilities are now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
C. End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.
D. Midsize businesses find that their existing basic automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
正解：A,B
質問 5：
HOTSPOT
Match the Avaya Contact Center Select deployment option to its customer benefits. (For each benefit statement on the left, select the corresponding deployment option from the drop-down list on the right.)
正解：
Gushiken -
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