質問 1：
The project manager needs assistance from the BPM analyst in building a process roadmap. What tool should the BPM analyst use to create a detailed list of areas of opportunity?
A. A Business Value Add Analysis Matrix
B. A Failures Mode Effect Analysis (FMEA) Matrix
C. A Root Cause Analysis Matrix
D. A Prioritization Matrix
正解：D
質問 2：
A company needs to improve its hiring process and hired a BPM analyst to map the current state. During the process discovery session, the team identifies that the process steps to review the "hiring" request are the same as the process steps to review a "promotion/pay rise" request. What element should the BPM analyst use to map the activities needed for the review of the "hiring" request in Blueworks Live?
A. A linked process.
B. A sub-process.
C. A different color.
D. A separate milestone.
正解：A
質問 3：
The Human Resource (HR) Department wants to improve 4 of their processes using Business Process Management Software (BPMS).
The 4 processes are:
1.Recruitment
2.New Hire Orientation
3.Benefits Enrollment
4.Performance Evaluation.
The Human Resource (HR) Department has a limited budget and is pressured from head office to provide value to the business as soon as possible.
The BPM analyst worked with the HR team and completed the effort impact matrix for these 4 processes in order to identify a suitable process candidate Based on the Exhibit, which process should the BPM analyst recommend?
A. Recruitment
B. Performance Evaluation
C. Benefits Enrollment
D. New Hire Orientation
正解：D
質問 4：
During the Process Discovery phase, the BPM analyst needs to schedule and plan for the Process Improvement and Discovery Workshop (PIDW). In planning the PIDW, what activities should the BPM analyst include on the agenda in addition to the following? 1. Prepare workshop participants. 2. Introduce BPM. 3. Identify business case overview. 4. Determine business impact.
A. 5. Implement the business process.
6.Develop the use cases.
7.Discuss findings and proposed solution.
B. 5. Document the business process.
6.Develop the solution approach.
7.Discuss findings and proposed solution.
C. 5. Document the business process inventory and roadmap.
6.Develop the solution approach.
7.Discuss detailed estimates.
D. 5. Demonstrate the business process playback.
6.Develop the use cases.
7.Discuss findings and proposed solution.
正解：B
質問 5：
A company has multiple processes already documented in their Blueworks Live library. During process discovery on a new process, the business subject matter experts (SMEs) identify a sub-process that is exactly the same as a process already in the Blueworks Live library. How should the BPM analyst capture this requirement in Blueworks Live?
A. Copy the same Inputs, Outputs, and Participants when defining the new sub-process.
B. Use the Heat Mapping feature to capture the common process flows.
C. Use the Linked Processes feature to capture the relationship.
D. Use the Smart Folder feature to organize both processes in the same folder.
正解：C
The project manager needs assistance from the BPM analyst in building a process roadmap. What tool should the BPM analyst use to create a detailed list of areas of opportunity?
A. A Business Value Add Analysis Matrix
B. A Failures Mode Effect Analysis (FMEA) Matrix
C. A Root Cause Analysis Matrix
D. A Prioritization Matrix
正解：D
質問 2：
A company needs to improve its hiring process and hired a BPM analyst to map the current state. During the process discovery session, the team identifies that the process steps to review the "hiring" request are the same as the process steps to review a "promotion/pay rise" request. What element should the BPM analyst use to map the activities needed for the review of the "hiring" request in Blueworks Live?
A. A linked process.
B. A sub-process.
C. A different color.
D. A separate milestone.
正解：A
質問 3：
The Human Resource (HR) Department wants to improve 4 of their processes using Business Process Management Software (BPMS).
The 4 processes are:
1.Recruitment
2.New Hire Orientation
3.Benefits Enrollment
4.Performance Evaluation.
The Human Resource (HR) Department has a limited budget and is pressured from head office to provide value to the business as soon as possible.
The BPM analyst worked with the HR team and completed the effort impact matrix for these 4 processes in order to identify a suitable process candidate Based on the Exhibit, which process should the BPM analyst recommend?
A. Recruitment
B. Performance Evaluation
C. Benefits Enrollment
D. New Hire Orientation
正解：D
質問 4：
During the Process Discovery phase, the BPM analyst needs to schedule and plan for the Process Improvement and Discovery Workshop (PIDW). In planning the PIDW, what activities should the BPM analyst include on the agenda in addition to the following? 1. Prepare workshop participants. 2. Introduce BPM. 3. Identify business case overview. 4. Determine business impact.
A. 5. Implement the business process.
6.Develop the use cases.
7.Discuss findings and proposed solution.
B. 5. Document the business process.
6.Develop the solution approach.
7.Discuss findings and proposed solution.
C. 5. Document the business process inventory and roadmap.
6.Develop the solution approach.
7.Discuss detailed estimates.
D. 5. Demonstrate the business process playback.
6.Develop the use cases.
7.Discuss findings and proposed solution.
正解：B
質問 5：
A company has multiple processes already documented in their Blueworks Live library. During process discovery on a new process, the business subject matter experts (SMEs) identify a sub-process that is exactly the same as a process already in the Blueworks Live library. How should the BPM analyst capture this requirement in Blueworks Live?
A. Copy the same Inputs, Outputs, and Participants when defining the new sub-process.
B. Use the Heat Mapping feature to capture the common process flows.
C. Use the Linked Processes feature to capture the relationship.
D. Use the Smart Folder feature to organize both processes in the same folder.
正解：C
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